System Administrator

Job DescriptionFrom the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special. And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future. We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our HQ in Solon, Ohio.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Responsibilities:Configure, maintain, and support MRI applications in an environment requiring 24/7 uptimeRespond to inbound requests for on-premise and hosted clients within prescribed service levelsTroubleshoot components of systems relying on proven techniques for IT data center analysis and evaluationMonitor, document, and manage the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfactionManage and maintain data backups/restore requests for SQL databasesInstall new software releases and system upgrades, including new client setups and migrationsFollow change management proceduresCreate, update, audit and modify documentation as requiredPerform auditing tasks as needed by the business for various productsPerform other duties and responsibilities as assignedRequirements:Excellent analytical and problem-solving skillsExcellent interpersonal and professional communication skillsStrong time management and organizational skillsAbility to understand and articulate technical concepts and derive solutionsAbility to maintain a high-level of confidentialityWorks independently and as a team member in a high performance 24/7 availability environmentCan perform SQL query expressions to diagnose or resolve routine issuesCan use PowerShell scripts for deployments and other daily tasksExperience with Windows Server, SQL Server, Active Directory, VMWare and Citrix/RDP client preferredProficiency in server, storage and virtualization standards, techniques and toolsCapable of utilizing command-line tools to troubleshoot network connectivity and performance issuesAbility to quickly gain functional knowledge in proprietary software(s) and apply that knowledge to tasks and troubleshootingExperience with authentication and security best practices to ensure least privilege rightsKnowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plusExperience with API configuration and troubleshooting is a plusBachelor's Degree in Information Technology, Information Systems or relevant work experience preferredCultural Fit:Acts with integrity, honesty, tolerance, and inclusionAction-oriented and responsive. Takes initiative and follows through with efficiency. Keeps commitments with enthusiasmConstantly strives to amaze and be the best in everything s/he doesEmbraces change and knows how to celebrate wins and enjoy the journeyWe're obsessed with making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy: Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event GroupEnjoy peace of mind over yours and your family's health with our medical coverage options and HSA benefitInvest in our competitive 401k plan and help set you up for your futureBig on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of "˜Flexi' time a yearFurther your professional development and growth with our generous Tuition Reimbursement offerings Enjoy the flexibility of working from anywhere in the world for two weeks out of the yearAt MRI, our company culture is more than a talking point - it's what makes us shine! We value your hard work and encourage you to be your whole self while you do it. Passion, integrity, and inclusion mixed with a healthy dose of fun is what makes us the best fit for your next career move!MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.Amazing growth takes amazing employees. Are you up to the challenge?We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.Environmental ConditionsThis person will work predominantly in an office type environment.Physical DemandsWhile performing the duties of this job, the employee is regularly required to sit up to 8 or more hours a day. The employee is frequently required to see, hear and speak. The employee may be required to work at a computer work station for more than 5 hours a day.Mental DemandsReading, studying focused listening, auditing, inspecting, proofreading, and evaluating required. Ability to give, receive, and analyze information and prepare written materials. Ability to communicate effectively (verbal and written); interpret policy, procedures, and data.MRI Software is an Equal Opportunity Employer. Regardless of your race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age, veteran status, you are welcome here.

Created: 2024-11-17