L2 Desktop Support Technician

Title: Desktop Technician II Location: Onsite in Binghampton, NYType: Direct Hire Salary: $60,000 - $89,800 per year JOB DESCRIPTIONSupports end users by resolving hardware and software problems, installations of applications, and deployment of new technology, working within a service desk ticket system maintaining service level agreements. Performs client setup at desktop level - installing, upgrading, implementing and configuring operating systems, applications, software, and hardware. Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required. Escalate complex software, hardware, or network/workstation calls to the appropriate staff. Supports remote computing and telecommuting clients Documents issue resolution using the service desk ticketing system. Works with vendors to request service regarding software and hardware failures under maintenance. Evaluate software and hardware for functionality and ease of use for integration into our environment. Liaises with other departments, partners and vendors. Exercises responsibility for the integrity, security, and maintenance of the systems. Provides cross training to other staff members. Experience supporting a network/platform of multiple client systems (Windows, Linux, Thin-Clients) Experience supporting client-issues with Multi-Factor Authentication (MFA) Platforms and Federation Services (NetIQ, ADFS, Duo, SAML, etc.) Experience supporting Windows Server technologies (2008 R2-2016 preferred), Active Directory, DFS, DNS, DHCP, and Group Policy management. Endpoint management/reporting using Enterprise Antivirus Management server technologies (TrendMicro, Symantec Enterprise Protection Manager, etc.) Provide support on Microsoft Active Directory, exchange 2013 and Microsoft Office Suite 2016.REQUIRED SKILLS AND EXPERIENCE3-10 years of experience - Experience imaging PCs and troubleshooting hardware and software - Has some AV support experience - Strong experience with Windows 7 and 10 - Experience with MS Office 2013/2016 - Active Directory - Strong troubleshooting skills - Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc) - Excellent customer service skills - Ability to create, document, and follow processes and procedures. - Able to identify trends in helpdesk calls to identify core problems and client trends. - Works independently and possesses internal drive - Able to lift and carry a minimum of 35 pounds and manual dexterity to bend, stoop, squat and stand for prolonged periods. - Open to occasional travel to other sites (few times a year)NICE TO HAVE SKILLS AND EXPERIENCEA+, Net+, Sec+ - Bachelor's Degree

Created: 2024-11-17