Customer Experience Coordinator

 Please note: this role is 100% in-office.Title: Agent Experience Coordinator:We are currently seeking a highly motivated, upbeat, organized and service-oriented person to join the #1 Real Estate office!What We're Looking For:1-2 years previous experience in customer service, office management, hospitality, or operations.Previous experience in real estate a plus.Previous experience working with enterprise technology (Dotloop, Monday, KV Core, Workplace) a plus.Great listening skills, connects well with others, and is empathetic of the customer's pain points.A passion for creating community within a space; you encourage in-office interaction, bonding and engagement.Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.Strong verbal communication and presentation skills.Meticulous attention to detail, highly organized.Ability to work in the office during standard operating hours.Ability to lift up to 25 lbs.Job Description:As the first source of contact upon entering the office, this person is responsible for providing a high-energy, positive environment for both agents and clients. This position demands excellent communication skills and patience under pressure. Data entry and efficient organization skills required.This Position Requires:Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.Manage a small portfolio of customers directly by fielding questions and resolving issues via phone calls, emails, and in-person meetingsSupport the adoption of technology and adjacent services by providing customers with 1:1 supportFacilitation of onboarding processes for new customers.Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.Provide administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communicationsBe a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.As a globally recognized brand, RE/MAX has a reputation for attracting and retaining top-performing real estate professionals. The position is expected to act as a brand ambassador for RE/MAX, embodying the values and standards of the company in all professional interactions. Incorporate the RE/MAX 'pin' as a key component of the daily workplace attire, ensuring a consistent and visible representation of the brand.As REMAX Edge operates from 5 office locations, the Agent Experience Coordinator will be required to report to different locations as part of your responsibilities. Must have a car for increased flexibility and convenience in fulfilling job responsibilities.Fun Facts about RE/MAX Edge:15+ Languages spoken.Over 1400 Reviews on Zillow.1 Ranked Office in Brooklyn MLS.RE/MAX ranked top companies to work for.

Created: 2024-11-17