Information Technology Specialist

ResponsibilitiesThe most successful Systems Engineer (this particular role) shall:Respond to end-user support requests and apply standard remedies per RHA's Standards; doing so with empathy and expressing dignity in their interactions.Use experiences gathered during end-user interactions to suggest more widespread process and standards improvements.Leverage both in-person and electronic means to interactively diagnose and resolve issues.Be/become expert at using RHA's approved toolsets to perform their tasks; avoiding custom or "one-off" solutions without prior consultation with higher level IT staff.Be skilled within the Microsoft Windows 10/11 and Google Android ecosystems.Be skilled at building images for, deploying, and managing laptops (Dell), tablets (Samsung), and cell phones (Samsung).Be skilled within the Microsoft365/Azure and Cisco product ecosystems.Be able to configure, monitor and maintain both physical and virtual network servers.Perform user account maintenance within the Microsoft365 and hybrid Active Directory/Azure Active Directory management consoles.Be empowered and willing to travel to other RHA sites to perform IT Department related tasks.Be acquainted with and apply industry best practices in regard to IT processes and the handling of confidential information.Interact with outside vendors and contractors, monitor case progress, escalate as needed, managing the relationship through full case completion.Be available and responsive during non-traditional work times when called upon.Assure that all owned tasks are fully completed to the requester's satisfaction.TYPICAL WORK ACTIVITIES:Evaluates and recommends resolution of current hardware and software configuration issues;Leads development of software and hardware configuration, deployment, and administration procedures and practices;Establishes client access to networks, with individual security access based on predefined guidelines, and resolves basic connectivity problems;Identifies, diagnoses, and solves user network, telecommunications, and other software and hardware problems, including production halts, printer problems, and other network malfunctions;Installs, configures, and customizes a variety of network and other hardware and software systems, at all RHA locations;Manages, designs, and maintains website and intranet; Maintains web filter and user profiles to monitor/limit web access;Evaluates networks and recommends improvements;Researches and recommends new hardware and software; Develops and tests required hardware, operating system, and application configuration requirements;Writes procedures and work instructions, for IT Department and for RHA end users;Leads development of deployment, support, and maintenance procedures; Monitors ongoing network performance and maintains records of system activities.ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:Knowledge of desktop operating systems and affiliated software components, services, protocols, and technologies;Knowledge of virtual server environment; Knowledge of PDA devices;Knowledge of website design: Ability to think logically and creatively;Ability to maintain an understanding of client computing deployment, configuration, upgrade, and integration concepts;Ability to analyze, diagnose, and solve computer operation and/or system problems;Ability to read and understand technical materials;Ability to write procedures and work instructions;Ability to work independently, managing time and meeting deadlines.FULL PERFORMANCE KNOWLEDGE, SKILLS AND ABILITIES:All the entry level KSA's PLUS: Knowledge of department policies, practices, and procedures; Knowledge of security standards and procedures, data storage, and backup/recovery procedures; Knowledge of RHA's network operating systems, hardware and software, network sites, and telecommunications systems.MINIMUM QUALIFICATIONS:Bachelor's degree in Computer Science (or a closely related field) AND three (3) years of work experience supporting or maintaining computer systems, through troubleshooting user problems.ORAssociate's degree in Computer Science (or a closely related field) AND four (4) years work experience as stated in (A).SPECIAL REQUIREMENT:A valid New York State Class D driver's license is required at time of appointment. This license must be maintained throughout the appointment to this title.

Created: 2024-11-17