Client Services Manager

Job TitleClient Services Manager - Technology SectorJob TypeFull TimeLocationBedminster, NJJob SummaryMacrosoft Inc. is seeking an experienced Client Services Manager to join our technology company, where you will play a pivotal role in managing client relationships, ensuring customer satisfaction, and driving account growth. In this role, you will act as the primary point of contact for clients, developing strong, trusted partnerships and ensuring that our solutions and services align with their business needs. The ideal candidate has a strong background in client management within the customer software development industry, possesses excellent problem-solving skills, and is passionate about delivering value to clients through innovative solutions.Key ResponsibilitiesClient Relationship ManagementServe as the main liaison for a portfolio of key clients, fostering deep relationships to understand their strategic objectives and align our services with their goals.Account Growth and UpsellingIdentify opportunities to expand client accounts by understanding their needs and positioning new services or product features that add value.Cross-Functional CollaborationWork closely with Leadership, Sales, and Technical Support teams to ensure that client requirements are met efficiently and that feedback is channeled into product improvements.Performance Metrics and ReportingTrack client engagement, satisfaction, and retention metrics, using data-driven insights to optimize service delivery and enhance client relationships.Issue ResolutionProactively manage and resolve client issues, escalating complex cases when necessary, and ensuring timely follow-up and resolution to maintain a high standard of client satisfaction.Client Onboarding and TrainingOversee the client onboarding process to ensure a seamless experience, providing training and support as needed to maximize the adoption and success of our technology solutions.QualificationsBachelor's degree in business, Marketing, Information Technology, or a related field.3+ years of experience in client services, account management, or a similar role within the technology sector.Proven track record of building and maintaining client relationships, with a focus on enhancing satisfaction and achieving high retention rates.Strong communication and interpersonal skills with the ability to manage complex client relationships and effectively navigate challenging conversations.Analytical mindset with experience using CRM tools and data analysis to guide decision-making and client recommendations.Proficiency in project management and organizational skills to manage multiple clients and priorities simultaneously.

Created: 2024-11-17