Customer Service & Bakery Operations Manager

Do you love leading teams and helping others grow professionally? Are you energized by creating amazing guest experiences? Can you juggle multiple priorities while maintaining a positive attitude? Do you have experience managing financials and driving business results. Are you excited about being part of a community-focused business?If you're nodding "yes" and looking for a leadership role where you can make a real impact, keep reading!What Makes This Role SpecialAs a Bakery Manager at Nothing Bundt Cakes, you're more than just a manager - you're the mini-CEO of your bakery! You'll lead a talented team while ensuring we deliver joy to our guests through amazing cakes and exceptional service.Leading Your TeamCreate an environment where team members are excited to come to workCoach and develop your team to deliver exceptional guest experiencesImplement effective training programs to help your team growLead daily huddles and regular one-on-one meetingsIdentify and nurture future leadersFoster a culture aligned with our core valuesDriving Business ResultsOversee cake production and quality standardsManage schedules, inventory, and supply ordersDrive sales growth and profitabilityHandle administrative duties including reporting and basic accountingEnsure consistent adherence to food safety standardsBalance multiple priorities in a fast-paced environmentBuilding Community ConnectionsRepresent Nothing Bundt Cakes in the communityCoordinate special events and partnershipsBuild relationships with local businesses and organizationsWhat You Bring to the Table1-3 years of leadership experience in retail, food service, or hospitalityTrack record of developing teams and achieving business resultsHigh school diploma required; post-secondary education is a plusFood safety certification (or ability to obtain within 30 days)Flexibility to work various shifts including mornings, evenings, weekends, and holidaysPerfect Fit ForRestaurant or retail managers ready to join a growing brandOperations leaders who love developing peopleLeaders who thrive in a structured system but want autonomy in executionDetail-oriented professionals who can balance guest service with operational excellenceAbility to lift up to 50 pounds as well as stand for extended periodsCapable of bending, reaching, and moving throughout the bakeryA Day in the LifeMorningStart your day reviewing the production plan and checking cake qualityLead the morning team huddle to align on daily goalsCheck inventory and adjust production as neededConnect with team members through coaching conversationsHandle administrative tasks during quiet periodsAfternoonOversee cake production and quality checksMeet with potential corporate clientsConduct team member training sessionsCoordinate with community partners for upcoming eventsEnsure exceptional guest service during peak hoursEveningReview daily sales and adjust next day's production planCoach closing team on proceduresPlan upcoming schedules and eventsEnd your day knowing you've made a differenceWe'll Teach YouOur proprietary recipes and production methodsNothing Bundt Cakes' unique operating systemsEffective inventory management techniquesFinancial management specific to our business modelProven strategies for team developmentBest practices for guest satisfactionCommunity engagement approaches that workLeadership skills through ongoing training programsAbout Nothing Bundt CakesAt Nothing Bundt Cakes, we're all about bringing joy through handcrafted, delicious cakes made with love. Our bakers are essential to delivering the high-quality, unforgettable treats that make us a beloved part of the community.Our Values Shape Everything We DoOur values aren't just words on a wall - they're brought to life every day through the actions of our team members. If these values resonate with you and you're excited about joining a team that truly lives them, we'd love to hear from you!Servant's Heart We put others first in everything we do - from supporting our teammates during busy times to participating in local fundraisers and ensuring every guest leaves with a perfect cake for their celebration.Spirit of a Champion We take pride in our work and help wherever needed. You'll find our bakers jumping in to help at the front counter during rush times, and team members constantly looking for ways to improve.Genuine Connections We build real relationships with our guests and each other. We remember our regular customers' names and their celebrations. We're more than just a bakery - we're a family that celebrates together, supports each other's growth, and creates meaningful relationships.Open Communication We believe in transparent, honest dialogue at all levels. Through regular coaching sessions, one-on-ones, and our "see something, say something" culture, everyone's voice matters. We're direct but kind, always aiming to help each other grow.Attention to Detail We treat every cake like it's being made for our own grandmother. From getting the perfect swirl to ensuring orders are exactly right, we take pride in the details that make each cake special. The difference between a Bundtini and a Bundtlet matters!Bring the Joy We believe in spreading happiness, whether it's making someone's birthday extra special or bringing positive energy to community events. Even during challenging moments, we focus on lifting spirits and creating moments of delight.Do the Right Thing We empower our team to make decisions that put people first. Whether it's making an exception to policy for a grieving customer or taking accountability for mistakes, we always strive to do what's right, not what's easy.Why Join Nothing Bundt Cakes?Be a Part of a Fun, Team-Oriented Environment where we celebrate our successes and help each other out.Chance to make a difference in your communityBe part of a beloved brand that brings joy to othersLearn and Grow: This role is a great entry point into the world of baking, with room for growth within our team. Many of our team members have built rewarding careers here.Flexible & Consistent Scheduling to balance your work with life's other priorities.Employee Discounts on our delicious petitive Hourly RateReady to Lead?If you're excited about leading a team, driving business results, and bringing joy to your community, we want to hear from you! Apply now and tell us what makes you perfect for this role.Nothing Bundt Cakes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2024-11-13