Assistant Hotel Director

We are seeking an Assistant Hotel Director to support leading the day-to-day operations of our full-service, independent resort, ensuring optimal guest satisfaction, operational efficiency, and profitability in central Vermont. This role requires a strong leader with experience in hospitality management, capable of driving initiatives to improve service quality and operational processes while fostering a positive workplace culture. Our Assistant Hotel Director will lead our Front Desk, Bell, and Valet teams while playing a pivotal role in assisting to maintain the resort's reputation for excellence and driving its continued success. If you are a dynamic leader with a passion for hospitality, we invite you to apply for this exciting opportunity.ResponsibilitiesLead our front desk, night audit, and bell/valet/shuttle teams.Interview, hire, and train team members.Actively oversee guest satisfaction & guest service initiativesReview and communicate to team our daily activities/group specification sheets for current events.Collaborate on divisional annual operating plans and budget with Hotel DirectorAssist with weekly Resort Operations MeetingInspect guest rooms daily.Continually evaluate the condition of FF&E and decor and propose appropriate corrective action.Collaborate on hiring, training, counseling, and scheduling for departmental staff. Ensure departmental standards & operating procedures are current, review with supervisors to ensure compliance.Schedule employees to reflect business levels and ensure an elevated level of guest service, while staying within budget guidelinesMonitor data and compile reports to effectively communicate operating results/forecast to operating plan and budget.Direct and implement new systems to assist operations in keeping with hospitality best management practices.QualificationsBachelor's degree in hospitality management, Business Administration, or a related field; master's degree preferred.Minimum of 2-4 years in hotel management position from a full-service or luxury hotel or resort. Strong leadership, communication, and people skills. Proven ability to manage budgets, drive operational improvements, and enhance guest satisfaction.Proficient with Excel, MSWord, PowerPoint, and SMS Host Property Management Software.BenefitsCompetitive Base Salary and BonusMedical, Dental, and Vision Insurance STD and LTD InsuranceLife InsuranceEmployee Assistance Program401K w/ Matching

Created: 2024-11-11