Technical Support Specialist

Day to DayRespond promptly to inquiries received via email or Salesforce from customers (internal and external). Provide prompt resolution to inquiries including but not limited to: Basic technical support; acting as a liaison between the customer and internal departments.Verify the accuracy and completeness of information/documentation received from customers.Perform actions such as basic accounting related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation / updates, and product activations and deactivations.Special projects as needed.QualificationsHigh school diploma required, Associates degree preferred. Minimum of twelve months previous work experience in a service and support role. Ability to multitask and work independently in a rapidly changing environment. Good listening and communication skills with the ability to accurately make independent decisions. Analytical; can grasps concepts and retains information. Familiar with Microsoft Office Products such as Microsoft Word and Excel. Salesforce experience

Created: 2024-11-10