Live Dealer Operations Manager

What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically.Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space "” ready to join us?What's the position?Be the owner of all operational things Live Dealer and Table Games, providing our customers with a best-in-class experienceBe instrumental in our expansion plans by planning out and executing our Live Dealer vertical growth strategiesIdentify and capitalize on omnichannel synergiesAct as the Live Dealer Ambassador within the company, serving as the main point of contact for all Live Dealer operational inquiries.Assist the Casino Promotions team by coordinating studio offers with our 3rd Party provider to push towards our customers to grow revenue. Manage the dedicated table offering, optimising to maximise ROIEnsure timely delivery and maximum quality of games by frequently visiting the physical game studios in North America. Liaise with our Providers to ensure Dealers provide the best experience possibleBe responsible for planning and execution of team building, performance management and motivational initiatives of our dedicated Live Dealer team.Conduct competitor analysis to ensure our offerings stand out above the rest of the market.What are we looking for? Solid experience of Live Dealer operations at an iGaming provider or operatorAnalytical and operational mindsetExcellent task management abilitiesEffective communication and collaboration skillsProactive problem-solving skillsGood understanding of North American regulatory requirementsFlexible team playerExperience in using Atlassian Jira, Confluence Exceptional written and verbal communication skillsExperience with data visualisation tools such as PowerBi or Tableau.What's in it for you?We offer our employees more than just competitive compensation. Our team benefits include:Competitive pay and benefitsFlexible vacation allowanceStartup culture backed by a secure, global brandRoster of UniquesWe care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer).

Created: 2024-11-10