Information Technology Analyst

Job Title: Senior IT Analyst Duration: 5 Months +Job ID : 2348Location: Columbus, OH (Hybrid )Qualifications5-7 years' experience in infrastructure services or infrastructure analysis, deployment and support •Four plus years of experience in medium-to-large Data Center operations Four plus years of hands-on experience with Windows Server Administration, Active Directory Administration, VMWare vCenter administration, VMware vRealize (vRA) Automation, VMWare vRealize Operations (vROps) Automation, etc. Experience working closely with service providers and delegating operational activities to them, as directed by the managerKnowledge of IT infrastructure components, trends, and best practices Solid skills with enterprise-class servers, operating systems and productivity software Effective written and verbal communication skillsResponsibilitiesA Senior IT Analyst will: Work closely with IT Service Delivery, IT Support Services, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services. Help drive resolution of operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the IT Ops Manager. Some could be actual hands-on technical analysis. Prepare for and help facilitate regular performance review meetings with the Service Provider and prepare performance and status information for NiSource IT and business leaders, as requestedResolve or escalate issues related to operations in a timely manner Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality) Work closely with the IT Support Services to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance Gather infrastructure services data on spending patterns for analysis and reporting. Provide information on spending for company cost allocation and metric reporting. Gather data on day-to-day operational execution of services and equipment delivery for analysis and reporting. Review monthly/annual forecast of expenses for the IT Budget and analyzes and report variances to budget. Facilitate audits of processes related to Infrastructure Services. Assist in ensuring the Service Providers are adhering to NiSource's defined standards Confirm that Infrastructure Services supporting documentation is available and kept up-to-date . Review architectural roadmap and use creative thinking to optimize operational excellence.Maintain a solid understanding of the Service Providers' operational and service delivery capabilities and processes.

Created: 2024-11-09