Director of Concierge Services

Director of Concierge Services - Full Time/Washington, DC Metro areaJob Summary: The Director of Concierge Services will oversee the overall management responsibility for operations for the Concierge associates, directly managing product quality and compliance with the facility's standards. Supervise the work of Concierge Services with responsibility for the overall presentation of residential and commercial properties. A demonstrated history of successful customer service management leadership experience as demonstrated by quantifiable results and accomplishments. Exceptional communication skills, and a strong understanding of contract management.Responsibilities: Develop the pre-opening concierge operations of commercial and residential propertiesDevelop SOP's and routine maintenance schedulesLead departmental hiring and onboarding, talent development, coaching, and training needs coordinationAccount for personnel issues, salary merits, and recognition efforts within company policy and guidelinesDesign and implement continuous professional development for all team members and new hiresDeliver training and staff development activities that promote engagement and increase overall performanceDirect long-range planning and establish broad program goals and objectivesQualifications: To excel in this role, you should have the following skills:Professional experience in concierge managementMust be detail-oriented and organized, demonstrating strong leadership skillsAble to work closely and communicate effectively with all associates, departments, and guests; in a professional manner maintaining high visibilityExperience in forecasting & scheduling, daily reviews and analysis of operating resultsProficiency in the use of computer programs i.e. Microsoft Office SuiteExcellence in verbal and written communication skillsProven record in mentoring and leading a successful teamExcellent time management skills to prioritize tasks effectivelyStrong hospitality skills with a focus on delivering exceptional customer serviceDrive employee satisfaction by role modelling core company values

Created: 2024-11-09