Production Support Engineer

About AscendionAscendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.Ascendion | Engineering to elevate lifeWe have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:Build the coolest tech for world's leading brandsSolve complex problems - and learn new skillExperience the power of transforming digital engineering for Fortune 500 clientsMaster your craft with leading training programs and hands-on experienceExperience a community of change makers!Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.About the Role:Job Title: Production Support EngineerKey Responsibilities:Monitor and analyse alerts from various sources. Serve as escalation point to support 24x7x365 coverage efforts. When an alert is triggered, need to drill down to the event to check whether it is a false positive or a true incident. We should consistently monitor network errors, malware and all issues pertaining to security. Coordination with various teams for Network incident response and remediation related activities. Provide effective communications to all stakeholders to meet SLAs. After analysis must raise a ticket which includes all information about the alert. If needed a bridge should be opened. Daily Shift Handovers and Peer reviews. Coordinate and follow up with other support groups for remediating incidents within SLA.Must Have:Support and develop BI dashboards and reports in Qlik Sense Develop and schedule Reports using NPrinting in Qlik Sense Work with Analysts and Stakeholders to troubleshoot report errors Assist designers / developers in identifying errors in Data Models that optimize performance and extensibility Help troubleshoot issues with visualizations and translating end user requirements to designers / developers Work with developers, BI engineers, business end users, UX designers and IT teams (DBA, Source system Developers, Data Analysts, QA Testers) for errors, data accuracy and performance Work with a geographically diverse team. Escalate work progress and bottlenecks (if any) to the Designers and Developer Strong Communication and Interpersonal skills in working with clients. Exposure to Windows / Linux platforms and monitoring tools like SolarWinds, Dynatrace, Splunk etc. Knowledge of Ticketing tools, Documentation and Reporting. Location: RemoteSalary Range: The salary for this position is between $80000 - $100000 annually. Factors which may affect pay within this range may include geography/market, skill, education, experience, and other qualifications of the successful candidate.Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal day accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holiday and 1 floating holiday per calendar year] [Ascendion Learning Management System]Want to change the world? Let us know.Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

Created: 2024-11-09