Remote: SNOW Project Manager Catalogue

Position: SNOW Project Manager Catalogue Location - Mclean, VA/Plano, TX (Remote)Duration: 6+ MonthRole OverviewService Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.Job Description:Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.Managing several key/strategic projects at any given point in time preferably for ITSMStakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction.Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OIMaintaining strong business communication, presentation, and conflict managementMaintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio LevelManaging relationships & status reporting within the organization, with clients & applicable third partiesManaging internal and external dependencies for the projectsCreate and track a plan to deliver the program goals, including the technical implementation plan.Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.Scope (requirements)/ backlog management, quality management and risks and issues managementCreate & manage end-to-end program plans.Accountable for end-to-end delivery of overall projectAccountable & lead to deliver agreed solutions with agreed quality.Desired Skills/Requirements:Graduate (minimum), MBA (IT/Operations) is preferred.8-10 years of minimum project management experience in ITITIL® or ITSM certifications preferred. PMP certification is desirable.Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)

Created: 2024-11-09