Field Service Lead Electrical Technician

Field Service Lead Electrical Technician is responsible for ensuring the end-to-end safety, quality, and performance of projects across the US. This includes performing supervision / mentorship of all technicians during installations, preventative maintenance, and corrective maintenance. Field Service Lead Electrical tech is also expected to support / mentor all Technicians during start up and commissioning of MV / LV Switchgear, Transformers and VFD's.Responsibilities:Provide top level service to customers that will ensure repeat business and total customer satisfaction.Make recommendations as to the corrective actions that need to be taken at customer facilities.Responsible for taking the lead on larger, more complicated commissioning projects that we perform daily.Secure new business opportunities, and route customer requests for quotes internally for proposal.Gather information on customer future for return business and sales opportunitiesAttend customer site walks with Estimating / SalesFollow up with existing customers and work to secure new maintenance and testing / commissioning opportunitiesSupervise and mentor all field service technicians in proper commissioning / testing proceduresTrain and mentor, all technicians in interpreting the test data taken from the industrial equipment testing.The Lead technician must exhibit working knowledge of advanced Electrical Industry standards.Ensure proper energy isolation / LOTO has been achieved prior to any work is performed.Train and mentor, all technicians in proper energy isolation practicesComplete all site documentation in in a timely manner; including but not limited to, signed service and repair orders, weekly time sheets, expense reports and field reports.Train and mentor, all technicians in proper test reporting practices / proceduresProvide regular and clear communication regarding work schedule to Field Service Manager, Field Service Coordinator, and Field Service Project Manager.Maintain flexible work hours, which will include over time and weekend supportComply with standard operating procedures, documentation processes, safety processes and protocols.Coordinate with Project management, customers, vendors, and labor support in a professional and customer-centric manner.Able to work in different roles from supporting warranty, to acceptance testing, to overseeing all crews on installation projects and start up / commissioning.Able to perform start up and commissioning services on MV & LV Switchgear and ComponentsAble to perform testing, repairs, and preventative maintenance on transformers.Requirements:Must have a working knowledge of MV & LV SwitchgearProficient in troubleshooting complex electrical and system issues.Perform performance testing on Paradigm Controls provided equipment and components, including but not limited to relay testing / programming; insulation testing (megger testing), Ductor, Hi Potential testing, TTR, Winding Resistance, torque tests and mechanical / functional testing.Perform regular inspections of any issued vehicle or calibrated equipment/tools.Demonstrate ability to manage tasks, commitments, and deadlines as it pertains to assigned tasks, communications with customers, and internal customers.

Created: 2024-11-09