Private Banking Officer II

PRIVATE BANKING OFFICER II WHAT IS THE OPPORTUNITY? Provides day-to-day servicing for Private Banking clients, relieving Client Managers and/or Private Bankers from performing account specific operational responsibilityResolves client inquiries/complaints and identifies cross-selI opportunities by assessing deposit portfolio and client needsWorks directly with clients in all areas of deposit operations (e.g., wires, new deposit accounts, checking and savings account activity, CDs, loan payments and advances, etc.)Provides clients with accurate, timely and extensive information to ensure quality service and client retentionOversees the risk associated with the operational aspects of client servicing and transaction processing for the portfolio supportedWhat you will do Risk Management/Compliance Within authority, perform deposit operations-related activities within the departmentReview and process depositsApprove checks for cashingProcess deposit fee reversalsMaintain up-to-date knowledge of account activity by reviewing various reports and systemsIdentify potential problems and take appropriate action necessary to avoid financial loss to the BankFacilitate new deposit account and small business consumer lending requests by providing disclosures, gathering documents and initiates ongoing communication with the clientComplete KYCs for new clients/entities/loans Follow up with client for missing documentation on DARS reportRespond timely and accurately to inquiries from the Bank's Financial Intelligence Unit (KYC/AML) and/or other Support Unit's regarding client transactions and account activityComply with all Bank policies and procedures and ensure adherence to the Bank's regulatory requirementsClient Services Act as primary liaison between the client and all areas of the bankPerform follow up with all client requests to ensure completion and satisfactionResolve client inquiries and complaints and take appropriate action to prevent future problemsContact clients regarding overdrafts (or other related problems) and perform follow-up necessary to resolve situationDetermine appropriate method of approachCross Sell Analyze client needs in order to cross-sell a wide variety of Bank servicesIntroduce clients to appropriate area within the Bank such as Wealth Management, International, Treasury Management, or to a Private BankerMaintain complete knowledge of all bank products and servicesParticipate in cross sell activities independently or with the Private Banker, as appropriateChannel referrals/warm leads from existing clients to the Private Banker or Private Banker ManagerMust-Have H.SDiploma Minimum 7 years of experience in client service, banking operations or Private Banking relationship management support requiredMinimum 5 years of experience in a banking or financial services environment required Minimum 5 years of experience with bank products and services (e.gdeposits, cash management, international, etc.) requiredSkills and Knowledge Bachelor's Degree preferredStrong risk management and operations knowledgeStrong interpersonal, verbal and written communication skills in order to effectively interact with clients and bank colleagues at all levelsSolid knowledge of all phases of operations (e.g., installment loans, new accounts, loan payments, statement handling, wires)Excellent analytical skillsStrong Microsoft Office Suite skills (e.g., Word, Excel, Outlook)Achieve digital mastery; demonstrates capabilities to adapt learn, and utilize evolving automation and technology to perform the job Compensation Starting base salary: $65,296 - $104,304 per yearExact compensation may vary based on skills, experience, and locationThis job is eligible for bonus and/or commissions To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobBenefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleaguesGet an inside look at our Benefits and PerksINCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusionAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personalSince day one we've always gone further than the competition to help our clients, colleagues and community flourishCity National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth todayCity National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

Created: 2024-11-08