Account Officer ENT

ACCOUNT OFFICER ENT WHAT IS THE OPPORTUNITY? This person is responsible for the day-to-day interaction with customers of the Entertainment DivisionThey are the primary contact person providing proactive and consultative support to resolve operations issues that may from time to time ariseAdvises clients of the most effective combinations of products and services for their individual situationActively engages in meaningful conversations with clients to ensure that solutions are suggested and or provided that meet the ongoing business and operational needsAs the operational expert for the client, the Account Officer/Manager is positioned to proactively execute on the concepts developed by the Relationship Manager with minimal supervisionIs also instrumental as a liaison with other internal departments to provide the operational excellence to clientsWhat you will do Primary contact with customers/prospects for day-to-day operational needs, providing proactive, collaborative and consultative supportResponsible for the operational integrity of the assigned area of responsibilityUses knowledge of bank products and services to consistently evaluate new opportunities for growth in relationships and recommending solutions to customers/prospectsFollows-through with plan designed by Relationship Manager for customer, as definedResolves problems, answers questions related to customer accounts and utilization of bank products and servicesWorks with customers and/or business management firms to assist in operations areasWorks directly with customers in handling all areas of operations (e.g., loan payments, wires, new accounts, checking and savings account activity, CD's, investments, etc.) to free Relationship Managers from performing these dutiesProvide accurate, timely and extensive information to all customer inquiries and requests to ensure retention of existing profitable clientsResolves customer complaints and takes appropriate action to prevent future problemsContacts customers regarding overdrafts (or other related problems) and performs follow-up necessary to resolve situationDetermines appropriate method of approachAnalyzes customer needs in order to cross-sell a wide variety of Bank servicesDirects customers to appropriate area within the Bank such as Investment Department, Trust Department, or to a Relationship ManagerMaintains complete knowledge of all banking products and services including technical proficiency with product utilizationDevelops new business through referrals and existing clientsParticipates in customer call program either independently or with Relationship ManagerPrepares call reports for managementProvides assistance and coverage for all operations-related activity within the departmentReviews and processes depositsApproves checks for cashingPrepares outgoing wire transfersPrepares debit and credit entries to checking/saving accounts for transfers, loan payments, etcReviews large deposits and either approves or declines immediate credit based on knowledge of clientele, account balance, account history and other related factors within delegated authorityApproves deposits, transfers, overdrafts, and waivers of fees within specified authority limitMaintains up-to-date knowledge of account activity by reviewing various reports (e.g., rejects, overdraft reports, large item reports, float reports, etc.) on a regular basisIdentifies potential problems and takes appropriate action necessary to avoid financial loss to the BankMay set up merchant accounts by coordinating with Operations Support to arrange fees, credit card imprinters and authorization terminals, etcMay visit merchant site for verification purposesCalls on past due Personal Overdraft SweepsRefers delinquencies and charge-offs to Special Asset Department for collectionMaintains a proactive commitment to established Bank programs, such as CustomerFirst, Community Reinvestment Act (CRA) and Affirmative ActionMust-Have Minimum 2 years experience in client service, banking operations or relationship management support requiredMinimum 2 years experience in a banking or financial services environment requiredMinimum 2 years of experience with bank products and services (e.gdeposits, wealth management, cash management, international, etc.) requiredSkills and Knowledge Colleagues typically have 3 - 5 year's experience in banking operations and servicing or equivalent training Compensation Starting base salary: $53,955 - $86,177 per yearExact compensation may vary based on skills, experience, and locationThis job is eligible for bonus and/or commissions To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobBenefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleaguesGet an inside look at our Benefits and PerksABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.Cand Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assetsCity National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves City National Bank does business in Miami and the state of Florida as CN BankFor more information about City National, visit EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouragedAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of ConductREAD MORE If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment processPlease contact us via email or leave a message at (213) 673-9139These contact methods are dedicated to applicants whose disability prevents them from successfully applying onlineOnly messages left for this purpose will be returnedResponses may take up to two business days.

Created: 2024-11-08