Customer Success Manager

About Unlimited:Unlimited Systems is a group of healthcare leaders, revenue cycle experts, tech gurus, and client success champions committed to simplifying revenue cycle management for specialty healthcare providers. For over two decades, we've been delivering market-leading technology solutions proven to help oncology and other specialties automate complex tasks, reduce unnecessary manual effort, and accelerate cash flow.Recognized as a Cincinnati Top Workplace, we take pride in taking care of our people by ensuring everyone knows where we're headed, how we're getting there, and how to be part of the process. Each member of our team works with leading-edge technologies to maintain and support a full range of commercial software products deployed across our national client base. With Unlimited Systems you will have the opportunity to develop a solid understanding of healthcare technology and enhance your skills in customer relationship management, professional consulting, leadership, and healthcare software innovation. New Associate Customer Success Managers join our Customer Success department, a team of supportive and positive individuals who strive to exceed expectations with each customer interaction. Minimum Qualifications:Bachelor of Business Administration degree or relevant field requiredEligible to work in the United States without visa sponsorshipCandidate Attributes:Interest in healthcare technologyUnderstands the big picture and has strategic perspective that goes beyond short-term outcomesAdept at directing customers and managing employees at all levels of the businessTakes responsibility for their actions and outcomes; is proactive and accountable to othersAlways prepared and doesn't get hit with surprises; does the preparation work that others skipGreat listener who engages with others' ideas in a thoughtful, comprehensive wayContinuously invests in their skills and knowledge developmentTrustworthy and easily earns and deserves the trust of customers and colleaguesProblem solver that hustles to find a solution; willing to roll up their sleeves to get the job doneProven track record of producing outstanding resultsConfident presenter who commands attention and inspires actionDedication to creating positive client relationships and experiencesExceptional verbal and written business communication skillsStrong organizational skills, able to use time and resources efficiently and effectivelyEngages in conflict resolution with a balance of empathy and accountabilityDefines success collectively and places higher value on achieving team goals over status and egoResponsibilities of the Customer Success Manager Include:Increases customer satisfaction, loyalty, and advocacyEstablishes and builds strong working relationships with business leaders at all levelsMonitors and analyzes customer data, financial metrics, and service metrics to proactively identify trends and create solutions to intervene on clients' behalfWorks with project teams to uncover and avoid problems during the client onboarding processGathers feedback and recommendations from customers to help develop new product featuresHosts standing calls with clients to report on system performance, service level and special initiativesCoordinates ongoing communication of best practices, solutions, and software enhancements to clientsLeads client escalations to resolution, responding with a standardized escalation processActs as an escalation point for internal teams and assists with client-facing communicationLeads both customers and internal executives and managers on key initiativesTravel up to 25%Compensation Plan:Full-time position - base salary commensurate with skills/experience plus travel incentive(s)Structured annual bonus programCompany matching 401(k)Health and Dental insurance premiums paid in full by Unlimited SystemsPerks:Recognized Top WorkplaceHybrid work environment - primarily work from home with intermittent in-office touchpointsProfessional training opportunitiesFun team-building and community involvement activitiesModern office with company provided beveragesFitness, entertainment, dining, and shopping options near office headquartersUnlimited Systems is a drug-free and non-smoking work environment. We require a background check and initial/random drug screening for all members of our professional staff. To learn more about our company, services, and products, visit .

Created: 2024-11-07