Customer Service Associate

We are a vibrant Asian produce and grocery distributor that services restaurants, corporate cafeterias, delis, and bakeries in the tri-state area. We are looking for an energetic, outgoing, and self-motivated individual to join our team as a Customer Service Associate.The Customer Service Associate's primary role will include, but not limited to:• Taking and entering customer orders via email, phone, and voicemail.• Communicate cross-functionally with other departments to assist with customer order-related inquiries - e.g. inventory, product information, logistics/delivery, and new productsourcing requests.• Work with the Logistics and the Warehouse teams to ensure accurate processing and shipping of orders.• Help update customer data, including but not limited to customers: best email forinvoices, primary contact, shipping address, billing address, etc.• Fulfill customer requests will include, but not limited to:Generating a customer return authorizationProviding pricing or quotesSending customer payment link and statementsReviewing and processing newly submitted customer credit applications by:Checking the customer's credit referencesMaking sure that the delivery and billing addresses are correctMaking sure that all required contact information is filled out and correctCreating the new customer in our databaseAssign a price level to the new customerNotify and ensure the Logistics team to assign a zone for the new customer, Notify the sales representative who covers the customer's area.• All tasks that are assigned by management.Candidate must have demonstrated the following in prior work experience:• Attention to detail and a strong work ethic;• Ability to communicate effectively via telephone and email with customers & internalteams• Ability to work in a fast-paced team environment,• Ability to work a flexible schedule occasionally - e.g. providing teammate PTO coverageon nights or weekends.• Ability to stay organized and handle multiple tasks.Language requirement - Candidate must be fluent in English. Very helpful (but not necessary) if you speak Mandarin, Cantonese, or Korean.

Created: 2024-11-07