Customer Service Representative

CSR Entry Level (Commute to Manhattan Required)Our Customer Service Representative will act as a liaison, provide product and services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best type of candidate is excited to help customers. We are looking for an entry level individual who is patient, empathetic, and passionately communicative. The right person loves to talk and understand the value of good communication skills. Problem-solving also should come naturally. The ideal CSR is confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction so that sales continue to soar.Customer Service Responsibilities list:Manage large amounts of in person customersGenerate sales leadsIdentify and assess customers' needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customersCredentialsSome customer support experience is recommended Over-achieving mentalityStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school diplomaThis is an immediate hire role. Thank you for your time!

Created: 2024-11-07