Desktop Support / PC Build Technician (Windows 11 ...

They will be hiring for this project in Nov/Dec.If you want to be a standout candidate, please complete training on doing upgrades from Windows 10 to Windows 11. This will be the core task of this role.Here is a good starting point: is the team that builds and images laptops for internal employees and contractors.Candidates must be detail-oriented and have a good background with the required tech.Job Profile SummaryTo provide intermediate technical evaluation, consultation, and support of global desktop computing.Job DescriptionDuties and ResponsibilitiesProvides intermediate-level technical support for desktop endpoints which includes implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.Manages the Back Office queue in ServiceNowImage and deploy machines to end usersFollows asset management standardsConducts monthly asset management auditsTracks down missing equipmentEvaluates current process model and demonstrates conceptual thinking in defining new process improvement implementations.Handles monthly Tech Refresh list which includes building out new machines, deploying to end users, reclamation of retired end points, and disposal.Generates standard and ad hoc reports, and conducts trend analysis.Monitors and provides data required for monthly metrics and department dashboard.Documents all knowledge base opportunities for the department and ensure accuracy of the knowledge base.Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels.Complies with Information Security policies and procedures.

Created: 2024-11-07