Licensed Massage Therapist
Hard Rock Hotel & Casino Bristol - Bristol, VA
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Position SummaryThe Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. #zipcESSENTIAL JOB FUNCTIONS:Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices.Effectively inform and educate our guests about specific wellness concerns.Be flexible with your schedule, supporting the needs of the spa.Properly care for equipment and use proper amounts of product to assist with cost controls.Have complete knowledge and understanding of all services and products offered.Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.Perform prep work, properly clean and restock room as required.Communicate to management any and all occurrences involving staff or guests in the spa that require attention.Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.Handle guests' questions and concerns professionally and courteously.Provide accurate, appropriate and immediate responses to all requests by guests.Possess the ability to work without direct supervision.Maintain a positive attitude and contribute toward a quality work environment.Regularly attend, participate in and support training and staff meetings.Assist in all areas of spa operation as requested by management.Communicate to management any and all occurrences involving staff or guests in the spa that require attention.Must have enthusiasm and possess excellent customer service skills.Enjoy working with people and possess a friendly and outgoing personalityEducation and ExperienceMust hold and maintain a current state licenseMinimum of 2 years' experience, preferably in a luxury resort spa environmentGuest service training a plusMust be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Created: 2024-11-07