Shared Services Senior Manager

SHARED SERVICES SENIOR MANAGER WHAT IS THE OPPORTUNITY? The First Line of Defense (1LOD) Shared Services organization develops and maintains tools and resources to support Business Control Officers (BCOs) in carrying out their responsibilities in a consistent and coordinated mannerShared Services teams serve BCO functions with reporting and analytics; assessment and standardization of risk and control practices; development of shared 1LOD risk and control procedures; and change management and socializationShared Services is heavily engaged in leading, managing and/or supporting regulatory and internal issue remediation.The Shared Services Senior Manager drives the enablement, adoption and maturation of effective non-financial risk and control practices in CNB's 1LODThis role supports the Manager Shared Services with development and execution of strategies to meet regulatory and risk governance requirements while consistently delivering quality tools and resourcesThe Shared Services Senior Manager works closely with BCOs and other 1LOD Controls stakeholders; Royal Bank of Canada (RBC); CNB's second line of defense (2LOD) and third line of defense (3LOD); business lines and functional/support units; practice and project managers; implementation leads; change owners and professionals; and leaders and other stakeholders to understand and help solve complex and time-sensitive challengesWhat you will do Shared Services team leadership and developmentMaintains a high-performing team in a complex, fast-paced environment with overlapping, interdependent and critical regulatory and internal issue remediation projectsProvides focus and clarity in establishing team priorities and individual goalsDrives and rewards performance and supports career developmentIdentifies and escalates challenges, roadblocks and opportunities, and associated solutions, and addresses them as directed by the Manager, Shared ServicesExpands awareness and influence of the 1LOD Controls Shared Services function and its value proposition to drive maturation and adoption of 1LOD's roles and responsibilities with respect to non-financial risk and control practices, particularly around regulatory commitmentsServes as an active and visible resource to BCOs and leadership, recommending and/or providing advisory and other services as appropriateBuilds strong, collaborative relationships with delivery partners and fosters connections between businesses, functions, leaders, change enablement and adoption professionals, project managers, and other stakeholders to promote efficient and effective use of Shared Services capabilities and resourcesPartners with appropriate Royal Bank of Canada (RBC) colleagues and teams on 1LOD risk and control best practices, tools, and adoption and enablement protocolsLeads the development and implementation of solutions for 1LOD risk and control data and reporting needsProduces intelligence through querying data repositories, generating standing and ad hoc reports, and identifying trends through quantitative and qualitative analysisDesigns and implements analytical approaches and methodologies; interprets and summarizes results for senior management to use in data-driven decision-makingLeads and oversees the analysis and reporting of risk profiles, risk metrics, risk registers, risk and control self-assessments (RCSA), control performance, issue management, and operational risk events in alignment with governance requirements for risk data and reporting managementManages a team that designs, implements and maintains Tableau dashboards for many of the aforementioned reporting and analyticsWorks closely with BCO teams, 2LOD, and the Governance, Risk and Controls (GRC) Office to understand, manage, and execute on regulatory remediation commitments for metrics and reporting related to 1LOD adherence to governance requirementsDevelops and maintains quality assurance protocols, key controls, and standard operating procedures (e.g., intake/scoping, business requirements, change management) for Shared Services Reporting & Analytics capabilities and outputs in alignment with requirements and expectations across lines of defenseLeads special projects as assigned, which may include the analysis, development, implementation and/or maturation of 1LOD risk and control data and reporting practices (e.g., sales practices, Culture and Conduct Risks reporting and analytics)Understands and applies sound practices around data lineage, data quality and data stewardshipEnsures the Shared Services Reporting & Analytics team complies with governance requirements for data risk, reporting risk, data quality and analytics risk, data sourcing risk, and reporting and metricsManages End User Computing (EUC) tools and End User Developed Applications (EUDAs) as applicable and in alignment with governance requirementsMust-Have Bachelor's Degree or equivalent 10+ years of progressive relevant experience leading large change, strategic execution, transformation and/or regulatory programs with a high level of complexity and uncertainty5+ years of experience managing a portfolio of cross-enterprise programs/projects, ideally with significant regulatory components5+ years of relevant experience managing teams of five or moreSkills and Knowledge 5+ years of experience in a head of function, or service or practice area lead, with staff performance management responsibility preferredFinancial services industry experience strongly preferredTools - Microsoft 365, analytics and/or project management tools; Archer GRC experience a plusStrategic and tactical program transformation and implementation experienceCommunication, presentation, and facilitation skills with a focus on engaging senior leaders and other key stakeholders across horizontals and verticalsAssessing and utilizing methodologies and aligning to audit and regulatory requirements or expectationsDemonstrated record of agile thinking and the ability to effectively influence and communicateSuperior written communications skills, with writing and editing experience strongly preferredDemonstrated ability to think critically and facilitate change through collaborative effortStrong interpersonal and verbal communication skillsSelf-motivation, discipline, task focus, the ability to structure and present work and a proven record of delivering high quality results within strict deadlinesSolid problem solving, analytical (including qualitative analysis), research, and quantitative skillsCompensation Starting base salary: $127,626 - $237,014 per yearExact compensation may vary based on skills, experience, and locationThis job is eligible for bonus and/or commissions To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classificationIt is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobBenefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleaguesGet an inside look at our Benefits and PerksINCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusionAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by lawABOUT CITY NATIONAL City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.Cand Miami. In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assetsCity National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves City National Bank does business in Miami and the state of Florida as CN BankFor more information about City National, visit .

Created: 2024-11-07