Key Account Manager

Title: Key Account Manager Hammitt Los Angeles is a rising star in the world of luxury accessories, specializing in functional and timeless leather goods. Designed in Hermosa Beach, California, their products are meant to be worn, felt, and loved for a lifetime. With over 800 boutiques and department store locations, three flagship stores in Southern CA, and exponential online and international growth, Hammitt is poised for continued success."FEEL IT. LOVE IT. HAMMITT."Reporting to the Vice President of Wholesale, the Key Account Manager will play a pivotal role in the growth and success of Hammitt's key accounts. They will be responsible for developing and maintaining relationships with our most important clients, securing their continued satisfaction and loyalty to our brand. The primary focus will be on analyzing regular selling data, identifying growth opportunities, working cross functionally, and ensuring high levels of customer satisfaction to drive long term revenue and expand our business opportunities.Responsibilities:Manage and develop strategic relationships with assigned key accountsMonitor and report on account performance, providing insights, suggestions and solutions to senior managementIdentify opportunities and challenges within each assigned account and collaborate with appropriate internal teams to take advantage of opportunities or mitigate challenges Develop and execute account-specific business plans to achieve sales targetsForecast revenue trends and present to leadership on a weekly basis Analyze market trends and competitor activities to identify growth opportunitiesCollaborate with internal teams to ensure timely delivery and resolution of customer issuesNegotiate strategic brand initiatives and account specific opportunitiesProvide exceptional customer service ensuring orders are placed and delivered timely, problem solve customer inquiries quickly and efficiently Distill and provide customer feedback on products, site and operationsDocument customer meetings outlining key discussion points and follow-up action plansLead and conduct regular business reviews with key accountsPrepare and lead sell-in meetings and business reviews Takes initiative - anticipates and responds quickly to problems and takes appropriate actionDisplays resourcefulness - responds creatively, practically, and with composure to challenging situationsPrioritizes effectively - based on expectations and business goals, assess the importance of tasks and issues, communicating to Senior ManagerGrasps new information and ideas in a timely manner and incorporate them into current processesPractices good business decision-making by analyzing information from a variety of sources to make effective decisions and solve problemsDelivers clear, concise, and well-organized messages, written and verbalDemonstrates appropriate technical skills and business knowledge to perform job duties and all other related duties as assignedCore-Competencies, knowledge, experience, and skills: 3-5+ years of experience in sales or account management, preferably in the fashion or accessories industryBachelor's Degree in Business, Marketing, or related field preferredProficient in Excel, PowerPoint, and Word NetSuite and SPS familiarity are a plusStrong understanding of retail math, sell through analytics, account planning, operations and merchandisingExcellent presentation, communication, and negotiation skillsAbility to travel up to 30% of the timeMust be a team player, with the ability to move fast, be bold, and thrive in a dynamic, quickly-changing environmentCompensation: Hammittoffers a competitive salary package with a significant performance bonus and standard benefits with 401K matchingOn-site full-time in Hermosa Beach CA

Created: 2024-11-07