Desktop Support Engineer

Position Title: Desktop Support/Field SupportLocation: Manhattan, NY (Day 1 Onsite)Duration: 6+ MonthsJob Description:Hands on knowledge on Windows OS imaging, installation and configurationHas good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issuesHelp on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contentsSupport all the One Drive Access, Storage related issues.Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.Handle the Hardware/Software requests from the dedicated locations.Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.Handle Secure Wipe, Asset Disposal as per agreed processShould have good understanding of IT Service Management Processes.Basic understanding on SCCM activitiesGood understanding on group policy and active directoryShould provide break fix support wherever necessary.Maintain Asset Inventory of existing devices and buffer stock if any.Provide support for Network/Storage/Server related activities on the site wherever required.Has good understanding of Service nowSkill sets: Certifications: Must Have:1) CompTia A+ Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security2) HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service.3) Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment1

Created: 2024-11-07