Customer Service Representative

Rocket Shippers, the e-commerce fulfillment division of Pride Global, is a technology-forward 3PL that ensures reliable and cost-effective shipping and fulfillment. We help small to medium-sized businesses streamline their e-commerce presence, optimize their fulfillment, and get products to their customers on time. We are seeking a Customer Service Representative in Hebron, KY!The Customer Service Representative in this role will ensure seamless communication from onboarding new clients, managing client's daily needs, upselling products/services, and ensuring accurate execution of all order fulfillment, allowing us to provide the highest level of service to our customers. This individual will play a vital role in managing our current and future client base as one of the main points of contact for Rocket Shippers customers. Hours are 7:00 AM - 3:30 PM, Monday to Friday.The Opportunity:Act as main point of contact for assigned accountsSuccessfully onboard new clientsDetermine standard operating procedures with clients and work to provide solutions that fit their needsAccurately enter customer orders into the order fulfillment management systemCommunicating via phone and email with contracted carriers to coordinate LTL and FTL freight inbound and outboundProactively investigate issues that arise and working with team members to provide solutions. To include issues surrounding packaging, shipping, and inventory controlInterface with clients via ZOOM, Microsoft Teams, phone call or email - virtual meetings will be held regularly with customersCreating pickup and delivery appointments via phone and emailReceive and approve proposals for LTF and FTF freightWill be responsible for retaining client baseAssist with additional responsibilities as neededWhat you bring: 2+ years working experience with Microsoft Outlook, Microsoft Excel, and Microsoft Word3+ years' experience in customer service or account management3+ years' experience in logistics related environment (3PL or Ecommerce experience preferred)Advanced Microsoft Excel training or certificateAdvanced Grammar skillsBenefitsWellness Benefits401KCultural initiatives and perks (e.g The DOJO - our cultural program, Lioness - our women's equity initiative, Diversity and Inclusion, Pride in Education, and community volunteer opportunities)Opportunities for growth and developmentA supportive workplace which promotes diversity of thought, new ideas, and team successThe ability to impact livelihoods every day!Health, Medical, Vision BenefitsOffice Happy Hours!Supportive & Motivating teamAs a certified, minority-owned business Pride Global is committed to strengthening our community by focusing on diversity and inclusion efforts both internally and externally. We believe our differences make us stronger. We work to address opportunities and obstacles that disproportionately affect people of color, women, members of the LGBTQ+ community, seniors, individuals with disabilities and veterans. Pride's commitment is intentional, focused, and measurable.Pride Global and its affiliate companies' is an Equal Opportunity Employer. We believe in an inclusive workplace that values different perspectives, fosters creativity, and innovation. We aim to hire and cultivate diverse talent from all backgrounds and perspectives. We are dedicated to building an empowering and inclusive workplace for all. If you require any accommodations, please reach out to Meaghan@Compensation range: $60,000- $65,000 yearly.

Created: 2024-11-07