Community & Operations Manager

STAK Ventures Sales ManagerSTAK Ventures is actively seeking an experienced Office Community Manager with a proven track record in an office environment or the coworking industry. The ideal candidate has a hospitality mindset, is detail-oriented, and a proven community leader. You will help us grow the community by creating a great member experience while executing sales and operational tasks with excellence. This is your opportunity to take ownership and responsibility of a mission-driven business with the complete support and experience of STAK corporate. There is a lot of growth opportunity in this position.ResponsibilitiesCommunity managementCreate a friendly environment to facilitate high member satisfactionEspouse STAK's positive values of integrated Live Work Play Go ecosystemPlan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events, and managing communications within the space and through digital vehicles.Seek out information about the business and personal objectives of tenant organizations and their individual membersResolve issues between members quickly and in a manner that diffuses tensionFoster a sense of inclusivity where fresh ideas are welcomeBe knowledgeable about STAK's membership contracts and guidelines, as well as federal, state, and local laws that manage the work environment. Explain these policies to members, as necessary.Oversee new member onboarding and member moves out of the spaceEvents planning and executionBuild a quarterly calendar of coworking events that engages all stakeholders:Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours)Future members: Lead generation and sales-related eventsLocal community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build STAK's CRM.Manage to the allotted budgetPresent our community professionallyWith your team, oversee events, from catering to a smooth event check-in process to cleanupBusiness developmentWith STAK corporate, be responsible for setting and achieving sales objectives, occupancy rates, and pricingConduct tours for prospective membersContact the local community leaders to generate interest in your STAK SiteEngage with the local community by attending relevant events they are hostingEnsure that new members will fit with STAK's culture dynamics and missionMaintain a positive relationship with key vendorsFacilities and space managementManage all building operations to the satisfaction of membersMaximize uptime and availability of key facilities assets like the Wifi network, kitchen, printers/copiers, conference rooms, and loungesKeep members aware of facilities issues that may impact themUtilize STAK app and coworking software applications to manage the space and membershipMake recommendations to STAK corporate about new features or perks that will entice membersSubmit maintenance tickets for repairs to the facility and key equipmentEnsure cleaning is conducted to specBe aware of local laws and regulations as they pertain to member safety and emergency preparednessExperience and RequirementsBachelors degreeExperience in either a sales or customer service roleDemonstrated project management skillsHighly technically capable. Able to understand and work with the variety of hardware and software applications that our space depends onExperience managing corporate social media campaignsA sharp professional appearancePassion for the Bay Area and our entrepreneurial communityInterest in working independently with only occasional interactions with the ownersFluent in English. The ability to speak the additional language is a plus.High-level ethics, empathy, and dependabilityLegally authorized to work in CaliforniaApplication InstructionsTo apply, please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining Stak Ventures. Your resume and cover letter must be submitted in a PDF format.About Stak VenturesStak Ventures is on a mission to revolutionize the $17 trillion commercial real estate industry with the first true 'full stack' real estate ecosystem. We seamlessly integrate luxury living, HQ-quality workspace, resort-style amenities, and a private car share fleet through our innovative mobile app. Our members enjoy a premium lifestyle at 30% less than market rate, making Stak Ventures the ultimate choice for employers looking to attract top talent with our amenity-rich, campus-in-a-tower environment.Stak Ventures is an affiliate of Behring Capital LLC (Behring), a privately owned, vertically integrated real estate development and private equity platform located in the San Francisco Bay Area. With over a 60-year family history of development and successful investment, Behring's "Full-Stack" integrated real estate platform improves the way we develop, design, build, finance and use space. The result is higher quality, lower cost and more value delivered straight to investors. Behring has over $15B of real estate experience, over $300M in Assets Under Management, and over 400 institutions and high net worth individual investors in more than 32 Different Countries. We were founded in 2013 and have sponsored 7 investment funds.Why Join UsAt Stak Ventures, we're not just disrupting the norms of real estate; we're democratizing access to a luxury LIVE-WORK-PLAY-GO lifestyle. Our innovative approach offers unparalleled luxury and convenience, backed by a robust rewards and compensation program. Be part of a dynamic team that's redefining urban living for residents, companies, and employees alike.Equal Opportunity EmployerBehring Capital and Stak Ventures are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Created: 2024-11-07