Field Service Technician

SUMMARY:The primary responsibility of this position is to perform preventative maintenance and IQOQ validations on laboratory instrumentation. The Field Technician must be mechanically inclined to perform preventive maintenance, field repairs, or adjustments as needed. Provide service and customer support during field visits. Must be able to diagnose technical problems and determine proper solutions.RESPONSIBILTIES:Perform onsite and factory preventative maintenance, troubleshooting, and repairs onlaboratory instrumentation.Accurately complete and submit IQOQ documentation in accordance with SOP's.Provide technical training to customers.Provide customer technical support via email or phone.Perform system interconnections from a schematic.Submit expense reports and related service documentation and reports timely andaccurately.Efficiently and proactively schedule and arrange travel to customer visits.Demonstrate values of Quality, Integrity, and Innovation at all timesAttend regular training at the corporate office.75% - 90% travel throughout the Continental U.S as needed, will include overnight stayAssists Production and Quality Assurance departments when on-site as needed.Manages service tool-box inventory and processes required documentation to be preparedfor customer site visits.Prospects customers for new/renewed Preventive Maintenance AgreementsBuild positive relationships with customers.Provide after-hours phone support and coverage on a rotating basisQUALIFICATIONS:Technical degree or certification in electronics or equivalent electronics courses with workin Analog and Digital Circuits is a plus, or equivalent prior experience.Background in calibration, validation or QC of analytical instrumentation, test equipment orsimilarAbility to troubleshoot, test, repair, and service technical equipment.Routine use of hand tools including digital multimetersAbility to read and understand wiring schematics.Proven field service history with ability to travel throughout the Continental U.S as needed.Knowledge of MS OfficeExperience in a Chemistry lab with knowledge of distillationPreference of 1 to 2 years of experience in a quality or laboratory settingExperience preparing and maintaining MS Excel worksheets preferredExperience with LabVIEW preferred2+ years of field instrument service experience.Demonstrated ability to schedule efficient travelDaily travel up to 100% of some work weeks.Overnight travel 20-70% of the work week.Must possess a Driver's license with a record of no significant driving infractionsCOMPENSATION$60,000-$65,000

Created: 2024-11-07