Flaking Roll Service Technician

CPM Holdings, Inc. is a diversified and leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For additional information, visit .JOB SUMMARY:Under general direction, as a Flaking Mill Service Technician, you are responsible for working with the CPM Americas Aftermarket Sales Director, and other colleagues to develop and execute a flaking mill roll grinding field service in North America.The focus is to both affirm our market presence within the existing customer base and grow our business in the region. The newly created flaking mill roll grinding service requires development and updating of safety protocols, standard operating procedures, internal training instructions, with a scalable approach.The Flaking Mill Service technician will travel to customer facilities to physically grind flaking rolls in a two-person crew, and conduct equipment diagnostic audits simultaneously. A focus is on improving customer operations, standardizing processes, increasing efficiency, growing aftermarket sales, and ensuring CPM's customers are served in a timely, professional manner.Key avenues for success include:commercialization of flaking mill grinding field servicedeveloping a scalable implementation plandeveloping internal grinding technician teams identifying and translating the business and market opportunities into actionable recommendations in order to promote the growth of CPM and to achieve the individual, team, and company targetsESSENTIAL DUTIES AND RESPONSIBILITIES:Develop & execute a flaking mill roll grinding field serviceDevelop and or update safety protocolsCreate standard operating proceduresBuild internal training instructionsAssist with training internal CPM service employees in flaking mill grinding practices & proceduresUpdate flaking mill equipment diagnostics & audit checklistsPhysically grind flaking mill rolls in customer facilitiesResponsible for personnel management to maintain a strong team and cultureAssist the Americas Aftermarket Sales Director or Field Service team with field service projects, sales opportunities, travel, strategy, and programsUnderstand CPM equipment to troubleshoot customer solutionsBuild relationships with customers and sales representatives Create & achieve aftermarket budget, forecast, and goals for increasing CPM revenue & market sharePrepare field reports after customer visits and distribute to the appropriate personnelMaintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company databasesResolve customer issues or difficulties in a manner that is consistent with the company mission, values, and financial objectivesAssist with the development of customer equipment and service agreements and ensure compliance with all such agreementsIdentify and understand technical requirements of customers and connecting these with CPM's products and solutionsReports to management and colleagues t regarding market developments and new possible opportunities in the industryMaintain up-to-date information on our services and products, industry, competition, and market conditions in order to present them to clients and ensure customer needs are metPerform other related duties as required and assigned. QUALIFICATIONS AND SKILLS:Strong mechanical aptitude and a willingness for hands on workExcellent communications skills, with the ability to speak in public and to multiple levels within customer organizations Results driven? with the ability to manage competing priorities and work well under pressure. Experience creating standard operating procedures, employee training documents, or safety protocolsStrong attention to detailEffective at problem solving, negotiation, and conflict resolutionPrevious experience managing, leading, and developing talent in a team environment is a plusExperience successfully managing multiple accounts simultaneously, collaboration and working successfully with multiple departmentsEntrepreneurial spirit and approachBusiness travel (up to 75%)REQUIREMENTS:5+ years Operations, maintenance, or machining experience within the Food/Agriculture/Bioenergy complex. Experience supporting technical solutions, preferably within the oilseed, animal feed, biomass, food, or materials processing industries. Proficiency in Microsoft Office software including Excel, Teams, PowerPoint, and Word. Must be able to communicate in English fluently. CPM Acquisition Corp. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. CPM Acquisition Corp. offers competitive compensation and benefits, including paid holidays and vacations, 401k, medical/dental insurance, tuition assistance, and more.

Created: 2024-11-07