Customer Service Specialist/Supply Chain

Monday through Friday 8am-5pmOnsiteCustomer Service RepresentativeOne Day Remote Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales support, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance with. The goal is to ensure excellent service standards and maintain a high level of customer satisfaction.Essential Duties and Responsibilities Includes the following:Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, information and sales reportingIdentify and assess customers' needs to achieve satisfactionStrong verbal, written communication and presentation skillsOperate as the lead point of contract for all matters specific to your customers and outside Sales Reps and Manufacturing RepsBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions and quoting, outstanding issues, process customer accounts and file documents/save documents in CRM application as requiredEngage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.Other tasks and special projects are requiredQualification Requirements: Education and/or Experience: College education (Associate's degree, Bachelors preferred) recommended but not required2-4 years in proven customer support and order management experience, preferably in the manufacturing industry settingStrong written and verbal communication skillsTrack record of over-achieving quota and excellent teamwork skillsMS Office & Mathematical Skills: Strong proficiency in MS Office products, including MS Word, PowerPoint, Excel and Outlook, preferredExperience using Excel preferredBasic math and writing/grammatical skills and capabilitiesReasoning Ability: Customer orientation and ability to adapt/respond to different types of charactersFlexible, patient, empathetic to customer issues and situationsStrong capability in reasoning and managing customer issues and thinking through opportunities to upsell and cross-sell products and services that are the best fit for both the customer and company.Work EnvironmentAbility to work in a fast-paced environment while multi-tasking and keeping a positive attitudeAdditional Skills/or Abilities:Strong phone contact handling skills and active listeningFamiliarity with CRM and ERP systems and practiceAbility to multi-task, prioritize and manage time efficientlyEffectively think outside of the box to improve processes and procedures

Created: 2024-11-07