Entry Level Sales Support / Data Entry Assistant
Valley Communications Systems Inc. - Chicopee, MA
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Primary Role:Responsible for carrying out the company's mission, goals and objectives. Supports the sales team and works directly with clients and third parties to provide the highest level of customer service. Works internally with the purchasing, warehouse and operations departments to prepare and generate information for effective customer service and warranty.Responsibilities:Interact with account managers, assisting with day-to-day issues and helping create cohesion across the department and cross-functionallyPrepare and generate new quotes for customersHandle incoming client communications, both emails and phone callsTracking the status of client orders and providing updates of order statusObtaining presales information such as freight costs, lead time, and product specificationsEntry of client information accurately into sales databasesDeal registration for projects when appropriateProactively follow up on previously submitted quotes, as well as tracking of Service and Engineering requestsEnsure sales documents and customer-facing materials are kept up-to-dateBuild strong relationships with internal and external stakeholders, providing updates on progress, issues, and/or successesAdditional duties as assignedAdditional Skills and Abilities:Excellent written and verbal communication skillsMust be responsible, self-motivated, self-starter, personable and well-organizedSuperior customer service skills to deal with both internal and external customersAbility to manage multiple tasks simultaneouslyStrong interpersonal skills; ability to achieve results with diverse groupsProficiency with computer programs as the Microsoft Office, G Suite, D-Tools, CRM, and sales databases or similar softwareAbility to prioritize, plan, and execute projects on or before established due datesMaintaining confidentiality in sensitive customer situations, while assisting the account manager toward resolutionMust be able to read and effectively interpret general business documentationValid and current driver's license, in good standing
Created: 2024-10-11