Customer Relationship Mgt & Loyalty Manager
Jollibee Group North America - West Covina, CA
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Join Us - as we pursue our VISION of becoming one of the world's top 5 restaurant companies, and our MISSION to serve great tasting food, bringing the joy of eating to everyone! Three Global Employer Excellence Awards•Gallup Exceptional Workplace Award (2020, 2023 & 2024)•Forbes' List of the World's Best Employers•Forbes' List of the World's Top Female Friendly CompaniesAnd declared America's "best chain fried chicken" by Vox Media's food website Eater.Jollibee Group North America belongs to the JOLLIBEE GROUP - listed in TIME Magazine as one of the "˜World's Best Companies in 2023'. JOLLIBEE is ranked as "˜Second Fastest-Growing and Fifth Strongest Restaurant Brand in the World' by Brand Finance, the world's leading independent brand valuation agency. JOLLIBEE - the flagship global brand within the Jollibee Group's extensive portfolio of 18 brands has 1,668 locations across 17 countries as of January 2024.Jollibee Group North America is seeking a dynamic, creative and highly engaged CUSTOMER RELATIONSHIP MGT (CRM) & LOYALTY MANAGER to lead and manage the strategic priorities of the company's business objectives. The ideal candidate must have a proven track record of managing successful CRM and loyalty campaigns. S/he has a deep knowledge of digital marketing best practices and emerging trends. Essentially, s/he will develop and implement campaigns that drive best-in-class retention and loyalty for customers at Jollibee Restaurants in North America and balance digital marketing, analysis, and program execution in our fast-paced environment. To be successful, s/he should have experience executing world-class digital marketing campaigns and comfortable leveraging marketing automation technologies (email, push notifications, in-app and SMS). This role involves leveraging data-driven insights to build and execute strategies that drive customer adoption, engagement, and retention for the Jollibee brand's websites and apps. Why Join JOLLIBEE GROUP NORTH AMERICA?We are a stable and fast-growing food service company operating in North America, with a great work culture, a compelling Mission, Vision & Values, and a work environment of family spirit & fun!We value our team and offer:•Excellent training & career advancement opportunities•Continuous & intentional Learning & Development•Strong family values & culture•Excellent Benefits (Health / Financial / Work-Life):oHealth Benefits (Medical, Dental, Vision, Voluntary Benefits, HSA, FSA)o401 (k) Match (up to 100%)oJob growth opportunities (Management Development Program, Career Pathing & Succession Planning)oPaid Leaves (Vacation, Sick, Holidays)oPaid Life InsuranceoEmployee DiscountsoMeal PrivilegesoPotential for annual Merit Increase & Performance BonusoAnd other employee perks!CURRENTLY ON HYBRID WORK SETUP.JOB REQUIREMENTS•At least a Bachelor's degree in Marketing, Business or a related field or any equivalent related course; with Master's degree, a plus.•At least five (5) years of experience in digital marketing, ecommerce, or related fields, with a proven track record of success in CRM and loyalty management, preferably in a similar industry like Quick Service Restaurant (QSR), or any equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved.•Comprehensive experience tracking and reporting key CRM and loyalty performance metrics. This includes proficiency in analytics tools (Google Analytics 4 or GA4, etc.).•Prior working experience with CRM and loyalty software related to campaign management, email, push notifications, in-app messaging, etc.•Experience with Paytronix and Braze, a plus.•Strong analytical and data interpretation skills.•Excellent communication and interpersonal skills.•Ability to work collaboratively in a fast-paced environment.•Proficient in MS Applications (MS Word, Excel, Powerpoint) and trainable in other software related to the job.•Willing to travel (10% - US & Canada)THIS JOB IS FOR IMMEDIATE PLACEMENT.APPLICANTS MUST BE AUTHORIZED TO WORK IN THE USA.This Company is an Equal Opportunity Employer.
Created: 2024-10-11