Customer Success Manager
CHAMP Titles - Cleveland, OH
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Passionate about solving large-scale business challenges at a fast-growing cloud-native company? Interested in joining one of Cleveland's most exciting tech startups? Then we have an excellent opportunity for you!CHAMP Titles mission is to become the world leader in movable asset registries. We will accomplish this by digitizing the transfer of ownership process, creating a more effortless, efficient, and effective experience for people, businesses, and the government. And we are already doing it, as confirmed by Everett Frazier, Commissioner of WV DMV: "We are excited to be the first state to offer these fully digital services and appreciate the partnership with CHAMP Titles." We are dedicated to the continuing evolution of our tech-forward platform, with a strong emphasis on developer enablement and engineering team empowerment.CHAMP Titles is committed to diversity and inclusion. We recognize the power of different perspectives, backgrounds, and skills. We celebrate these differences and thrive on them to benefit our employees, products, and community.What You'll Do:In this role, the Client Success Manager (CSM) will strive to understand client goals and outcomes through ongoing data collection and feedback analysis. The CSM will turn this data into onboarding, retention, and expansion strategies and provide the voice of the customer input to aid in refining the product roadmap. This role will involve all aspects of client implementations, ongoing support, client training and education, and more. As excellent client experience is a core value of the company, all CHAMP team members look to client services and success for input across all critical decisions.Collaborate with new business development team to effectively onboard and implement new client relationshipsDevelop and maintain strong relationships with assigned clients, acting as their trusted advisor and advocateClearly define client goals and expected outcomes by collaborating with key stakeholdersManage and relay client feedback to product team for continuous product improvementsIdentify and foster growth opportunities to expand your book of businessLead regular check ins and business reviews with assigned clients to drive progress and demonstrate ROICollaborate with new business development team to support renewals and expansionsProvide recommendations for improving department processes and strategiesBecome and industry expert to lead your clients through complexities in the industryWhat We're Looking For:Experience:3+ years of client success or account/relationship management experienceProven track record of working in a client-facing rolePrefer B-to-B experience but not requiredSkills and Qualifications:Bachelor's Degree preferred, but not essentialExperience working with and managing, stakeholders and clientsStrong relationship building and interpersonal skillsA high level of organization and attention to detail is requiredExcellent communication skills (written & oral)Strong analytical thinking and problem-solving skillsFlexible approach, ability to operate effectively amid uncertainty and changeDriven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships both internally and with clientsBenefits - Why You Want to Work for Us!Competitive Salary401K MatchingBonusHealth/Dental/VisionFlexible WorkplaceHybrid OptionLocation:ClevelandCHAMP Titles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.
Created: 2024-10-11