Robotics Engineer
FANUC America Corporation - Houston, TX
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The RoboticField Service Engineer will be responsible for providing FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis.The Field Service Engineer must be able to travel to a customer site at a moment's notice and remain onsite for the duration of time required to perform the troubleshooting and repair functions. The assignments may involve long hours, nights, weekends, and holiday work. This position requires complying with FAC and customer schedules, work rules, and conduct standards.The ideal candidate is a customer-focused, problem-solver with a "service first" mindset who has experience with FANUC technology. The Engineer will provide services to our customers located within Texas and other states within an assigned region.Primary responsibilities will include:Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices.Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability.Complete customer calls to understand the required parts and software needed for the visit.Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing.Maintain a service tool kit and documentation to facilitate rapid customer response.Participate in the rotation of the Hot Pager for afterhours service support.Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections.Communicate frequently with involved FAC employees and customer employees to ensure that expectations are being met.Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty.Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis.Travel to customer sites as required, 80%.Ideal candidate will have the following experience and education:High School Diploma or GED and Associate's degree or equivalent technical education; or equivalent relevant experience. Bachelor's Degree in related field, preferred.Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs or equivalentExperience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation.Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms.Familiar with standard machining practices, tooling, fixtures, and gauges.Ability to read and interpret PLC ladder logic.Provide informal onsite training to customer's employees to improve the customers' ability to effectively operate, troubleshoot, and maintain the robot and related peripheral equipment.Provide informal cross training to Service and Technical Support personnel; receive informal cross training from Service and Technical Support personnel.Collect data as part of a Field Failure investigation for reoccurring problems that may be the result of a product design or manufacture error.Provide robot and equipment setup, programming, and operating to restore, maintain or optimize system performance as necessary.Participate in the integration and /or installation of robots and related peripheral equipment in order to fully understand its operation, performance requirements, and troubleshooting procedures.Must have or be able to obtain a valid driver's license.Must be able to drive throughout the organizations service area for business as required.Customer-focused with strong communication and presentation skills.Ability to analyze customer issues and find resolutions quickly.Knowledge of older platforms or FANUC CNC controls is a plus.Ability to work safely and effectively within OSHA Laws.Able to work at customer sites with little direct supervision.A large portion of time is spent at manufacturing sites:Must be able to stand on concrete floors for long periods of time and move throughout plant environments.Must be able to lift up to 75 lbs.Demonstrated willingness and ability to multi-task, to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, ability to complete tasks in situations that have a speed or productivity quota.Ability to work overtime when required to meet special/critical deadlines.Ability to travel to customer sites including overnight and on weekends as required by customer.
Created: 2024-10-11