Spanish Staffing Coordinator
Home Care Powered by AUAF - Lincolnwood, IL
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Home Care Powered by AUAF is a fast growing non-profit organization providing non-medical in-home care services to seniors for over 30 years. Our involvement in the Community Care Program offers our clients a cost-effective alternative to nursing home placement. It also allows our clients to provide home care from their families or people they already know.The Staffing Coordinator reports to the office each day with a positive attitude, ready to manage their assigned Home Care Aides (HCAs) and client files. The position is central to the agency's success and serves as the central hub of care management, coordinating between case managers, caregivers, clients and their families, and the various AUAF departments. This position reports to the Staffing Coordinator Manager.ResponsibilitiesAnswer all internal and external phone calls/emails in a timely, professional mannerAttend training and meetings as requestedHelp and support coworkers in their absenceHelp and support other departments if neededResponsible for up to 150 or more clients based on experience levelProcess the starting in home service for new client with existing or new caregivers.Reboot/replace defective EVV device, and resolve Sandata Mobile Connect application issuesResolve and confirm all caregivers' attendance alerts in the Sandata applicationUpdate electronic documentation in ImageSilo application for caregivers and clientsReport to case manager any changes in client's conditionTimely process annual client agreements, authorizations, and payer changeAdjust client and caregiver schedules to accommodate MCO monthly required service hoursRequest from caregiver change of address, change of phone number, change of schedule, and end of employment forms, then process itRequest from HR department disciplinary action, termination letters, and process themRecruit caregivers for existing clients.Handle and solve challenging cases and/or conflicts between clients and caregiversUnderstand and actively promote all AUAF, MCOs and IDoA regulations and standards. This includes assisting caregivers in proper procedures related to EVV.Follow all IDoA and AUAF policies and proceduresOther duties as assignedQualificationsRequiredHigh School Diploma or GEDSpanish SpeakerAuthorized to work in the United StatesPass state required background checksRequired SkillsProficient in Microsoft Office (Excel, Outlook, Word)Exceptional communication and interpersonal skillsExcellent customer serviceAbility to work independently and manage their own case loadAble to adapt to new processes, procedures, and requirements as handed down by the dateAUAF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity, and reasonable accommodations for people with disabilities
Created: 2024-10-11