Senior Infrastructure Engineer
Apex Elite - Reston, VA
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Due to our continued global expansion, we are looking for highly experienced Engineers to support our government compliance team based in Reston, Virginia.As a Senior Infrastructure Operations Engineer, you will work within a team responsible for all activities associated with designing, deploying and maintaining the global infrastructure supporting our key services and applications. There will be an emphasis on supporting Continuous Monitoring (Con-Mon) of the storm FedRAMP infrastructure and clients for the U.S. Federal Government.The role combines covering traditional NOC, SOC and Support roles. Engineers are tasked with creating, approving and executing changes associated with both the initial deployment and life-cycle management of all hardware and software, internal and external, deployed on production platforms. A primary responsibility of the team is the configuration, monitoring and resolution of all platform alarms, as well as providing training for and assessing rotation engineers.Please note, due to the nature of this role working with high security and compliance all applicants need to be US citizens. No other applications will be considered at this time. Location: Reston, Virginia. This is an office-based vacancy and as such we expect all applicants to commute to our offices a minimum of 4 days per week.Key responsibilities:Monitoring & MaintenanceEnsuring that correct alerting is configured and local work instructions are up to dateResearching/defining monitoring and observability best practicesMaintaining scanning tool configurationsExecuting and managing successful completion of monthly scansProposing, approving and implementing long term fixes for recurring issuesActively monitoring the NOC/SOCMonitoring external security notifications from vendors and other recognised security organisationsParticipating in compliance audits, such as FedRAMP, and ensuring annual certification tasks are completed.Faults / EscalationsAct as an escalation point for faults, attend/lead investigation into incidents and complete follow up tasksPropose solutions for preventative measures to mitigate recurrence of issuesCreate, approve and implement solutions to faultsSoftware DeploymentReview of application designs and work instructionsInstallation of new services and upgrades of existing servicesWriting, approving and executing changes of low to medium risk levelsCustomer SupportWorking on resolving customer faults within agreed SLA.Respond to calls, emails, and other customer alerts promptly and within SLA/KPI targets.Remain committed to building and maintaining relationships with customersAbout you:Due to our customer compliance requirements, you must be a US citizen to be considered for this role.Bachelor's Degree/equivalent, preferably in a Computer Science or relevant subject, or substantial alternative experience.Full SE Clearance is desirable.Experience working with government projects is desirable.Good communication skills.Good analytical skills.Strong background in infrastructure role, typically of at least 5 years.Proven ability to manage and motivate others.
Created: 2024-10-11