Sprinkler Service Manager - Fire Protection
GPAC - Raleigh, NC
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Job Summary:The Sprinkler Service Manager will oversee the daily operations of the sprinkler service division, managing service technicians, ensuring customer satisfaction, and maintaining the highest standards in fire protection services. You will be responsible for coordinating maintenance, inspection, and repair work on fire sprinkler systems, as well as managing service contracts, schedules, and budgets.Key Responsibilities:Manage and oversee the scheduling and execution of service calls, inspections, and maintenance of fire sprinkler systemsSupervise and lead a team of service technicians, ensuring they adhere to safety protocols and quality standardsEnsure that all work is completed in compliance with local fire codes, regulations, and company standardsManage service contracts, including renewals, pricing, and customer communicationsDevelop and maintain strong relationships with clients, addressing any service concerns and ensuring customer satisfactionCoordinate with vendors and suppliers to source materials and parts for repair and maintenance workMonitor service performance metrics, including response times, service quality, and customer feedbackConduct site visits and inspections to ensure the quality of work and compliance with fire protection standardsDevelop and manage budgets for the service division, ensuring profitability and cost efficiencyProvide ongoing training and development opportunities for service techniciansStay current with industry trends, fire protection codes, and new technologies in sprinkler systemsQualifications:Proven experience in fire protection, specifically with fire sprinkler systemsStrong knowledge of fire codes, safety regulations, and fire protection equipmentPrevious experience managing a team of technicians or service professionalsExcellent organizational and time-management skillsStrong customer service orientation with the ability to manage client relationshipsProficiency in service management software and toolsAbility to manage budgets, track service performance, and meet profitability targetsStrong problem-solving skills and the ability to work in a fast-paced environmentNICET certification in Fire Protection Engineering Technology (Water-Based Systems Layout) is a plusBachelor's degree in Engineering, Construction Management, or a related field is preferred but not requiredBenefits:Competitive salary based on experienceHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysOpportunities for professional growth and certificationHow to Apply:Please submit your resume and a cover letter to Andrew.mcwhirter@ with the subject line "Sprinkler Service Manager - Fire Protection Company."All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Created: 2024-10-11