AV Support Engineer
Think Consulting - Fairfax, VA
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NO C2C or SponsorshipMain location - Fairfax VA with travel to other Northern VA facilities requiredMileage reimbursement to other offices provided (.67 cents per mile)The audio-visual engineer II will be responsible for the design, development, and implementation of audio-visual solutions to support our clients' locations. This includes designing sound systems that are designed to meet enterprise needs; developing new products or enhancements as needed; creating custom software packages including but not limited to digital audio interfaces (either analog or digital); providing technical assistance with project management functions.The candidate must have experienceThe ability to work on multiple projects simultaneously within an agile environment while maintaining high quality standards.Skills in audio mixing, video matrix switching, user training, presentation assistance, electrical wiring, programming, basic construction, control automation, and lighting.Support employees with scheduled real-time, in room support during the length of their VTC call including room readiness, call set up, call quality, etc.Assist with troubleshooting throughout the operating units, by responding to personnel-initiated trouble tickets during normal business hours.Expedited on-site response time.Continued staff training for supported audio-visual equipment as needed.Includes travel expenses to and between hospitals.Coordinate and operate a trouble ticket system designed to identify customer service issues.Provide remote diagnostics and take corrective action.Track repeat problems and provide feedback (reports) to the Audio-Visual Provisioning Manager.Identify recurring problems that may require escalation to the, or design changes and develop test plan to produce a resolution.Coordinate and communicate with IT resources to ensure that hardware and software faults are resolved to customer's satisfaction.Serve as an escalation point for Level 1 staffAssist in training of Level I Technical Support staff, including basic Call Receipt and Troubleshooting.Technical/Functional Skills:Excellent communication, customer support, and interpersonal skills.Ability to manage Incidents and Escalations from end user or vendor reporting systemsHands on experience supporting Microsoft Teams Room, Surface Hub, Crestron, Biamp, Cisco Control HubStrong working knowledge and experience configuring Microsoft Teams Rooms (Control Hub)MTR is a plus.Working knowledge of networking and troubleshooting connectivity.White glove support for Executive and Large EventsKnowledge of basic Audio/Video signal flowAbility to read CAD drawing sets and Diagrams (Nice to have)Desired Experience Incident Management-Service NowMicrosoft Technology Stack-Teams Room, Surface Hub, Microsoft Pro Portal, Teams Admin Center, Azure, IntuneCrestron Technology Stack-Cisco Technology Stack, MTR, Control HubNetwork FundamentalsUse of TemplatesBasic understanding of TCP/IP, Firewall, Active Directory, Client.Event SupportWhite Glove, Executive, Large EventEqual Opportunity Employer, including disability and protected veteran status
Created: 2024-10-11