Customer Service / Administrative Coordinator

About usNew June Bakery is a small women owned micro & online bakery in Philadelphia, PA. We offer a seasonal selection of uniquely designed cakes & pastries that are not only beautiful, but delicious too.New June's cakes, and their fresh take on sheet cakes in particular, have been featured in the New York Times T Magazine, on Good Morning America, and Architectural Digest, among many others. New June founder, Noelle Blizzard, has been named a 2024 Rising Star Chef award winner by Star Chefs magazine, and New June received a coveted 2023 "Best of Philly" nod from Philadelphia MagazineOur work environment offers:Opportunities for growth: we are a fast paced, rapidly growing operation)Flexible working hours: including time off, holidays, and flexibility for personal obligationsOn-the-job trainingSafe work environmentRelaxed atmosphere: flexible hours, respectful & supportive peers, promote healthy work-life balanceCompany perks: cake (free/ employee discount), time-off, professional development conference attendance, industry networking eventsSupplemental Pay: Deliveries, Overtime, Event BonusesWe are looking for an experienced and passionate Customer Service Coordinator & On-Site Bakery Administrator to join our growing 7-person team.The ideal candidate for this position has at least 2 years experience in a professional office OR restaurant/ bakery setting.A successful candidate will be expected to have exceptional time management, be VERY detail oriented, as well as flexible and adaptable to a fast paced and ever evolving order and fulfillment schedule.Candidate Should Have Extensive Experience: communicating with customers (via e-mail, phone and in-person)organizing data across customer e-mails and calendars (and POS a plus)using Google / Microsoft Suite: Sheets, Word, Powerpoint, Gmail, Google DocsPreferred but not required: using Shopify / Squarespace for order managementChief Tasks will Include: Answering new order inquiriesManaging bakery pick-up and delivery scheduleCommunicates Customer Pick-Up reminders & general information to all clientsQuality control + packaging of all ordersInventory related to Packaging supplies, classes and eventsAttends and assists in the coordination of off-site eventsStaffs all customer pick-ups & necessary deliveriesSends customer thank you emailsAssists bake team with inventory sourcing (cleaning supplies, misc ingredients & equipment)Bakery organizationBonus qualifications: Social Media, Photography, MarketingHours & Location: We are seeking a candidate to work 5-6 days a week, 40 hours .This position is expected to staff at least 2 Saturday shifts per month (manning pick-ups, assisting with retail operations, DELIVERING cakes)Monday option for remote work; Tuesday to Friday some in-bakery work required, some remote work optional.We are currently located at 5401 Tacony St Philadelphia PA 19137 (Bridesberg Philadelphia area) but will relocate to Brewerytown/Fairmount neighborhood in Fall 2024.

Created: 2024-10-19