Member Support Representative (Local Candidates - ...

In this entry-level role, the Member Support Representative is considered the "front line" of the ministry in assisting members with general inquiries over the phone or email. Candidates who enjoy engaging with people and are servant-minded are best suited for this role. The role also encourages the opportunity to minister to members by praying with them and providing spiritual encouragement to their lives.What's in it for you?Compensation based on experienceFaith and purposed-based career opportunity!Fully paid health benefitsRetirement and Life Insurance12 paid holidays PLUS birthdayLunch is provided DAILYProfessional DevelopmentPaid TrainingEssential Job FunctionsAttend to member inquiries via phone and email with time sensitivity in mindVerify and/or update member information as neededAttract prospects by answering questions and giving suggestionsMake recommendations to obtain memberships when appropriateReview member concerns and provide escalation to management when necessaryEnsure guidelines are communicated clearly and conciselyAbility to offer emotional support and empathyThrive in a team environment and work well with othersUpholds the mission, vision, values, and customer services standards of CHMAlways maintain a professional demeanorExperience RequirementsRequired: HS Diploma or equivalencyAble to operate a PC, including working with information systems/applications (Gift Manager)Previous experience with Microsoft Office programsExperience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.)Strong verbal and written communication skills along with active listening to provide exceptional customer serviceStrong analytical, organizational, and problem-solving skills.Able to organize workloads and multi-taskPerform other job duties as assigned by managementSchedule9am-5pm, Monday through FridayAbout Christian Healthcare MinistriesFounded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Created: 2024-10-19