Customer Service Representative
CJ Logistics America - Riverside, CA
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CJ Logistics AmericaWe provide integrated supply chain services for customers around the world, maximizing customer value through continuous improvement and innovation.Position OverviewThe Customer Service Representative is responsible for activities in the Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing paperwork, maintaining schedules, and ensuring all paperwork is complete and error free. The CSR provides information both internally and externally for a predominant portion of the day. The CSR is also responsible for knowing the Shipping and Receiving Clerk functions and is able to perform in the Customer Service as well as the Shipping and Receiving function, if needed.ShiftMonday to Friday, 6:30am to 2:30pmSalary Range$21.25 to $25.94Position Responsibilities Provide a strong level of customer service to internal and external customersMaintain inbound and outbound schedulesComplete paperwork to make sure it is error free and prepare orders for distribution to Operations SpecialistsProcess and schedule all carrier appointmentsCommunicate with customer on scheduling issuesSign driver in and out of the facility; verifying all paperworkAssign dock doors to the inbound and outbound loadsMaintain door accuracy and yard report for trailer inventoryProcess Bills of Lading and associated shipping and receiving documentsReconcile inbounds with packing slips and coordinate drop lot activityWork closely with shift management and leads to accomplish shift goalsReport errors and/ or issues to appropriate member of leadership to ensure accuracyParticipate in all training programs providedPerform all duties in a safe and timely mannerJob Qualifications - Required High School Diploma/GED equivalent required.PC Experience with proficiency in Microsoft Office Suite (Word, Excel,PowerPoint)Previous warehouse management systems (WMS) experience preferredBasic math and reading skills necessaryDetailed oriented with the ability to perform multiple task in fast moving environmentAbility to follow oral and/or written instructionGood interpersonal skills and ability to work with internal and external customersJob Qualifications - PreferredPrevious Shipping and Receiving experience in a warehouse environmentJob QualitiesStrong interpersonal skills, both verbal and writtenPositive approach in all interactionsTeam orientated and self-motivatedAbility to multi-task calmly and effectively in a rapidly changing environmentSolid organization skillsWillingness to learn new systems as needed
Created: 2024-10-11