Service Coordinator
Accentuate Staffing - Raleigh, NC
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Accentuate Staffing is currently recruiting for a Service Coordinator for an established building automation company in Raleigh. The Service Coordinator will provide customer service and high-level administrative support to the Service Technicians by taking and scheduling service calls, and dispatching Service Technicians, purchasing of materials, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging travel, scheduling training, and meetings, and serve as back-up accounting support. Responsibilities: Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software.Review, interpret and analyze Field Service ReportsManage and maintain service schedulesInteract with both internal and external customersSchedule service calls by gathering information from customer and log calls in system. Follow up to determine call status.Assist with subcontractor pre-approval processAnswer phone calls and direct calls to appropriate parties or take messages.Perform general office duties, such as ordering supplies, maintaining records management database systemsOpen, sort and distribute incoming correspondence, including faxes and emailMake travel arrangements for techs when neededPrepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board and other meetingsProvide administrative support to service technicians Coordinate and direct office servicesProvide information when needed that can be used for managerial reports, financial statements, strategic planning and decision-makingPerform basic bookkeeping services (setting up new customers, service agreements, and vendors, processing time sheets, etc.)Support the accounting team and serve as back up for the Accounting Asst when/if time allows Requirements: 3-5 years of work experience in a related field or in dispatchingHVAC/BAS Service industry experience preferredService management or accounting system experience a plus
Created: 2024-10-11