Customer Fulfillment Analyst
Nesco Resource - Racine, WI
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 REQUIRED EDUCATION: High School Diploma with 5-7 years of full-time work experience TOP 5 REQUIRED ATTRIBUTES: 2 years' experience with ERP system (Salesforce, SAP ERP, etc)2 years' experience in a Customer Service or related roleProficient with Microsoft Office Suite including Word, Excel, Outlook, Teams and AccessStrong analytical, problem solving and interpersonal skillsAbility to work independently in a fast-paced environment TECHNOLOGY PROFICIENCIES Microsoft Outlook Microsoft Word Microsoft Excel Microsoft Access (navigational use) ERP Systems JOB DESCRIPTION: This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills. Responsibilities Execute assigned tasks in a manner aligned with company and customer expectations Make independent judgement within the scope of authority for work governed by standard operating procedures Work closely with other members of the team and cross functional partners to provide outstanding service to all customers. Ensure proper execution of system tools to ensure the goals of order management are met Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken Generate reports for analysis as requested Minimum Qualifications Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access The ability to communicate effectively; written and verbal Strong interpersonal skills Strong analytical and problem-solving skills Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously Ability to work independently with minimum supervision Ability to work in a fast-paced setting Location: Onsite Critical, Racine Hours: 7:30 AM - 4:00 PM CST with flexibility due to project demands Interview Format: Video Interview with two parties. Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Created: 2024-10-11