Business Application Specialist I Sales
DRB Group - Rockville, MD
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JOB PURPOSE:Provides operational support for end users of Business Applications relating to Sales and Customer Relationship Management. Ensure effectiveness applications use though systematic end-user training and relevant documentation. Identify, troubleshoot and resolve issues related to these systems as they arise.Duties and Responsibilities:Directly and indirectly supports all systems, configurations and business design initiatives relating to Sales (S-1440, Microsoft CRM, DocuSign and Cloud-based Telephony)Consistently provide support, reinforcement, and training in systematic procedures and regional process to the user baseUse experience, judgment as well as pre-established procedures and instructions to identify, research and assist with timely resolution of issues and inquiries related to sales systems and integrationsWork closely with assigned divisional personnel, both in the field and in the office, to ensure efficient use of sales and CRM tools, and well as system integrations and process are performing smoothly and efficiently. 40% Divisional travel requiredElevate questions, concerns, and divisional and systematical issues to IT Manager - Business Systems or Vice President of IT for review, discussion and help with resolutionResponsible for software setup, configuration, testing and deploymentCoordinate/conduct end user training, including the production and distribution of video and internet-based training materialsExpected to work and manage projects independentlyMust have valid driver's licenseOther duties as apparent or assignedQualifications and SkillsWorking knowledge of Microsoft operating systems; proficient in Microsoft Office Suite of productsExperience with Residential Homebuilder sales tools is desirableAbility to present ideas effectively, orally and in writingStrong organizational and presentation skillsAbility to follow through with multiple projects, with minimal supervision, and a high level of accuracyEducation and Work ExperienceCollege Degree in Information Systems or Business Management OR equivalent combination of education and/or work experience within the residential homebuilding industry
Created: 2024-10-11