FSR Analyst - TS/SCI Required - Implementation Support
CyberCoders - San Antonio, TX
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FSR AnalystPosition OverviewWe are seeking an experienced FSR Analyst who will provide support to our customers and assist with implementation and technical training. The FSR Analyst will troubleshoot issues, develop use cases, collaborate with team members, and provide desk-side training and help desk support.Key ResponsibilitiesActive TS/SCI clearance requiredProvide technical support to customers and assist with implementation and technical trainingTroubleshoot issues and provide solutions to technical problemsDevelop use cases and collaborate with team members to improve product functionalityProvide desk-side training and help desk support to customersGather and analyze product feedback and work with engineering teams to improve product featuresPerform intelligence fusion and analysis to identify potential threats and vulnerabilitiesManage and maintain networks, hardware, and serversUtilize technologies such as HTML, RUBY, Python, Java, and Foundry to enhance customer experienceUtilize Gotham and GAIA to monitor product performance and identify potential issuesUtilize Excel and other tools to analyze data and communicate results to team membersQualificationsBachelors degree in a related field or equivalent experienceMinimum of 3 years of experience in technical support and user supportExperience with product implementation support and technical trainingStrong troubleshooting skills and ability to develop use casesExperience with collaboration and desk-side trainingExperience with help desk support and product feedbackExperience with intelligence fusion and analysisKnowledge of HTML, RUBY, Python, Java, and networksFamiliarity with hardware and server administrationExperience with Gotham, Foundry, and GAIAProficiency in Excel and strong communication skillsActive TS/SCI clearance requiredBenefitsMedical, Dental, Vision401kPTO, Sick TimeWork on groundbreaking defense technologies and infrastructuresBonusEmail Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:connor.turnbow@Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : CT7-1818983 -- in the email subject line for your application to be considered. Connor Turnbow-Lindenstadt - RecruiterApplicants must be authorized to work in the U.S.This job was first posted by CyberCoders on 09/09/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.Copyright 1999 - 2024. CyberCoders, Inc. All rights reserved.
Created: 2024-10-10