Broadband Technician
Apothecarie - Greensboro, NC
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Job Summary:We are seeking a skilled and motivated Broadband Installer to join our team. In this role, you will be responsible for the installation, maintenance, and troubleshooting of high-speed internet and communication services for both residential and commercial customers. The ideal candidate will have strong technical skills, a customer-focused attitude, and a commitment to safety and precision.Key Responsibilities:Install, configure, and test broadband equipment, such as routers and modems, in customer homes and businesses.Diagnose, troubleshoot, and resolve issues with broadband services in a timely manner.Provide exceptional customer service by addressing inquiries and resolving concerns professionally and efficiently.Ensure compliance with safety standards, particularly when working at heights or in confined spaces.Follow company protocols for equipment handling, installation procedures, and maintenance tasks.Accurately document all work performed, materials used, and time spent on each job.Stay informed about emerging technologies, industry trends, and best practices in broadband installation and services.Qualifications:Experience: Minimum 1 year of experience with Fiber to the Home (FTTH) installation.Preferred Experience: Prior experience in broadband installation, telecommunications, or a related field is advantageous.Technical Skills: Familiarity with networking, computer hardware, and software. Ability to read and interpret technical diagrams and schematics.Problem-Solving: Strong analytical and troubleshooting skills.Communication: Excellent interpersonal and communication skills with the ability to explain technical issues clearly to customers.Work Style: Ability to work independently and as part of a collaborative team.Flexibility: Willingness to work flexible hours, including evenings and weekends, as needed.Transportation: Valid driver's license and reliable vehicle capable of supporting a ladder rack to carry a 28-foot ladder.Work Authorization: Must be authorized to work in the United States (no visa sponsorship available).Benefits:401(k) retirement planHealth insurance coveragePaid time off (PTO)Why Join Us?If you are a self-driven individual with a passion for technology and a commitment to providing excellent customer service, we encourage you to apply. This is an exciting opportunity to be part of a growing team dedicated to delivering cutting-edge broadband solutions to our customers.
Created: 2024-10-09