Call Center Representative
ROCS Grad Staffing - Arlington, VA
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Job Summary:The Call Center Representative provides top-notch service to customers over the phone, addressing inquiries, resolving issues, and ensuring customer satisfaction. This position requires strong problem-solving abilities and effective communication skills.Key Responsibilities:Respond to customer inquiries promptly and professionally via phone, email, or chat.Identify customer needs and provide appropriate solutions or escalate issues as necessary.Maintain accurate records of customer interactions and follow up to ensure issues are resolved.Participate in training sessions to stay updated on products, services, and company policies.Collaborate with team members to enhance service delivery and improve processes.Meet performance metrics, including call handling time, resolution time, and customer satisfaction scores.Qualifications:High school diploma or equivalent; some college coursework preferred.Strong verbal and written communication skills.Previous experience in a call center or customer service role is a plus.Ability to work in a fast-paced environment and manage multiple tasks.
Created: 2024-10-09