Organizational Change Manager
Bridgewater Consulting Group, Inc. - Memphis, TN
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Position: Senior OCM ConsultantLocation: Memphis, Tennessee - 100% onsiteResponsibilitiesDevelop the OCM plan and work with PMO to integrate with master project plan.Track and report project status, risks, and issues.Provide clear reference to service ownership, accountability, roles and/or responsibilities.Present a clear, concise, and measurable description of service provision to the department/project.Match perceptions of expected service provision with actual service support and delivery.Analyze and refine schedules and workflows for resource allocation, and OCM project planning.Develop a change management strategy and plan to drive employee adoptionIdentify and assess situational influences and impacts to the organization(s) Build a change sponsorship roadmap to empower effective leader(s) of changeAlign key stakeholders and drive cross-functional collaboration across departments Anticipate and manage employee resistancePrepare Managers and Supervisors to coach and lead their people through the new Safety CultureDevelop, coordinate, and execute communication plans Identify training needs and ensure complete and timely deliveryDevelop change metrics and KPIs to sustain changesProvide monthly reporting on plans and status of OCM efforts, such as:Status reporting on OCM deliverables and milestones in support of projectWeekly updates with Primary Sponsor and Program Manager Updates and ad-hoc reporting, at the request of the Primary Sponsor and Program ManagerThe OCM deliverables developed for the client will be refined each week as reflected in the status report and tracked on the OCM Status Report.RequiredBachelor's degree in Business, Human Performance, or CommunicationProsci Certification (Required)7+ years proven business experience including developing/implementing change management activitiesProject Change Mgmt. and/or Change Team: 10+ years (Required)Developing & leading Organizational Readiness: 10+ years (Required)Conducting/Mitigating Change Impact Assessments: 10+ years (Required)Enterprise Change management: 10+ years (Required)Leading Change Projects, i.e., People, Process or Technology: 10+ years (Required)Lead Change management effort to include execution of key activities and deliverablesExperience in Change Management StrategyExperience in Stakeholder Identification & Engagement PlanExperience in Change Impact Assessment & MitigationExperience in Developing Organizational ReadinessExperience with Change Management working with Systems, Process and Process ChangeAble to do address Measurement & SustainabilityDevelop and execute project measurement programs including business readiness and roll out assessmentsSupport the development of future-state processes by ensuring that user roles, responsibilities and performance measures align with projected benefitsSupport the identification and analysis of the impact of changes in the business process; raise issues and considerations to cross-functional teamsUnderstand impacts and dependencies of other projects and initiatives in the company; partner with external teams to ensure alignmentProduce communication materials including e-mails, PowerPoint presentations, voicemails, and printed mediaPrepare leadership for communication and training event facilitationAssist in defining end-user acceptance testingIdentify business readiness criteria and assist in defining the readiness processIdentify training requirements and assist in the development of training curriculum
Created: 2024-10-09