Call Center Representative
Acro Service Corp - Des Moines, IA
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General Duties & QualificationsInclude the following at a minimum - Knowledge of basic office equipment including a personal computer electronic key system (EKS) telephone and headset.Skills RequiredAbility to communicate and record information accurately.Ability to question others to determine specific needs.Ability to deal with people patiently.Ability to proofread and correct errors.Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.Perform all duties as Customer Service Inbound IHandle large accounts or more difficult issues.Lead teach guide and/or motivate teams. First level problem resolution.Skills PreferredMinimum of 1 year experience in a high-volume in-bound call center environment.Experience RequiredAbility to communicate and record information accurately.Ability to question others to determine specific needs.Ability to deal with people patiently.Ability to proofread and correct errors.Receive and place telephone calls fill out and verify information on forms or records as well as proofread to verify that forms are completed properly.Perform all duties as Customer Service Inbound IHandle large accounts or more difficult issues.Lead teach guide and/or motivate teams. First level problem resolution.Education RequiredHigh School Diploma required.Education PreferredAssociates degree preferred.
Created: 2024-10-07