Customer Success Manager
Insight Global - San Jose, CA
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Key Responsibilities:• Serve as the primary point of contact for a portfolio of micro merchants.• Develop and maintain strong relationships with clients, understanding their business goals and challenges.• Provide proactive support and guidance to help clients maximize the value of PayPal's products and services.• Collaborate with internal teams to address client needs and resolve issues promptly.• Monitor client performance and identify opportunities for growth and improvement.• Conduct regular check-ins and business reviews with clients to ensure their ongoing success.Qualifications:• 5+ years of experience in customer success, account management, or a related field within a tech enterprise.• Strong understanding of the SMB market and the unique challenges faced by micro merchants.• Excellent communication and interpersonal skills.• Proven ability to build and maintain strong client relationships.• Results-oriented with a track record of achieving targets and driving client success.• Ability to work independently and as part of a team in a fast-paced environment.
Created: 2024-10-07