Technical Support Receptionist/Triage
BobCAD-CAM, INC. - Tampa, FL
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Are you a friendly and organized individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy interacting with people? If so, we have the perfect opportunity for you! Join our team as an Entry-Level Receptionist, where you'll play a key role in ensuring our customers have a positive experience.Responsibilities:Answer Inbound Calls: • Respond to customer inquiries and provide information in a professional and friendly manner. • Create tickets in our ticketing system to be actioned by Technical Support Technicians Manage Email Boxes: • Monitor and manage BobCAD-CAM's support email inboxes promptly and efficiently. • Respond to customer emails with accuracy and attention to detail. Triage Tickets: • Efficiently handle and triage incoming tickets, ensuring they are directed to the appropriate teams or individuals. • Follow up on outstanding tickets to ensure timely resolution. Customer Service: • Provide exceptional customer service to ensure a positive experience for all callers and email correspondents. • Resolve basic customer issues and escalate more complex issues to the appropriate team. Administrative Support:• Assist with general administrative tasks as needed, including data entry and document management.Qualifications:• High school diploma or equivalent. • Excellent communication skills, both written and verbal. • Friendly and positive demeanor with a customer-centric approach. • Ability to multitask and prioritize in a dynamic environment. • Basic computer skills and familiarity with email and ticketing systems. Benefits:• Competitive salary. • Health insurance and other benefits. • Opportunities for professional development and growth. • Positive and collaborative work environment.How to Apply: If you're ready to kick-start your career as a Receptionist and contribute to our team's success, please submit your resume and a cover letter highlighting your relevant experience to Lperna@. Be sure to include "BobCAD-CAM Technical Support Receptionist/Triage" in the subject line. We look forward to reviewing your application and welcoming a new member to our team!
Created: 2024-10-07